Customer Success Manager, Creators

Description

DESCRIPTION

The Creators team goal is to make Amazon the Earths most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the Creator product suite across Amazon to ensure a cohesive experience, experiment with and align compensation structures, and launch features that reinforce feelings of achievement for Creators in addition to monetary compensation. We seek to strengthen creators sense of community, fandom, credibility, and provide positive feedback loops. Our Business Development and Customer Success team on Creators directly collaborates with strategic customers to build new, industry-specific partnership opportunities that directly impact and transform the way our Creators can partner, create, and earn from us at scale.

Key job responsibilities

KEY JOB RESPONSIBILITIES

Amazons Influencer Program (AIP) is pushing the boundaries of what a best in class social commerce business looks like, optimizing for customer pain points, and democratizing the opportunity earn across all creator cohorts. As a customer-obsessed, creator commerce enthusiast, you will influence and build relationships with the top creators, and help them to generate revenue, build audience development strategies to reach new customers, and tailor their content to drive shopping outcomes, as well as awareness for Amazons retail selection and subscription programs (Prime Video, Music, Audible). The ideal candidate is deep on social commerce trends and understands how Amazons selection and services help creators to monetize their content across formats, and mediums, engaging customers wherever it is they spend their time online. You will use your deep knowledge of digital and social media and a solutions-oriented mindset to support and grow their business with Amazon, maximizing their earning potential. The ideal candidate is an excellent oral and written communicator, who leads with data, and takes an analytical approach to supporting customers. You are highly organized, entrepreneurial in spirit, and adept at managing ambiguity, constantly inventing on behalf of creators, and embracing a strong growth mindset. You excel at developing strong relationships and working closely and constructively with external partners.

Basic Qualifications

• 3 years of experience in business relationship management, customer success, account management, vendor management, or related fields
• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Planning : Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Goal Attainment : Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Relationship Development : Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Data Analysis : Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.

Preferred Qualifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000 / year in our lowest geographic market up to $154,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Salary : $72,000 - $154,000