Demo

Customer Success Manager, Fashion and Fitness

Amazon
Seattle, WA Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/4/2025

DESCRIPTION

Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!

The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.

Key job responsibilities
We are seeking a Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners.

A day in the life
As a Customer Success Manager, you will:
• Utilize advanced data analysis to uncover growth opportunities and optimize operations
• Provide tactical support to vendors to ensure prompt resolution
• Be the end-to-end owner of the vendors promotional events
• Drive a strong on-site experience for our customers by partnering with the catalog team(s)
• Build trusted relationships with vendors and advocate for their needs within Amazon
• Collaborate cross-functionally to deep dive and resolve complex vendor issues
• Educate vendors on Amazon's tools, policies, and growth strategies

BASIC QUALIFICATIONS

• Bachelor’s Degree
• 2 years of experience in business relationship management, customer success, account management, vendor management, or related fields
• Proficiency in Excel including complex formulas, pivot tables, and data manipulation
• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments
• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly
• Strong written and verbal communication skills for concise and accurate responses
• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings
• Attention to detail and strong problem-solving skills
• Proven track-record of taking ownership and driving results
• Comfortable working in a diverse group and contributing to an inclusive culture

PREFERRED QUALIFICATIONS

• 2 E-commerce or retail industry experience
• 2 Professional experience in Fashion or Fitness industry
• 2 years professional experience with a focus in relationship management and negotiation skills
• Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence.
• Proven ability to learn tools and processes then effectively using them to provide service

If you are excited about growing Amazon's top brands through data-driven, customer-centric strategies, we encourage you to apply.

Join us in shaping the future of Amazon Retail. Apply now and make a significant impact!


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,400/year in our lowest geographic market up to $112,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Salary : $52,400 - $112,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Success Manager, Fashion and Fitness?

Sign up to receive alerts about other jobs on the Customer Success Manager, Fashion and Fitness career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
Income Estimation: 
$57,850 - $72,570
Income Estimation: 
$71,707 - $95,010

Sign up to receive alerts about other jobs with skills like those required for the Customer Success Manager, Fashion and Fitness.

Click the checkbox next to the jobs that you are interested in.

  • Contract Compliance Skill

    • Income Estimation: $54,293 - $71,611
    • Income Estimation: $55,680 - $71,266
  • Contracts Management & Administration Skill

    • Income Estimation: $54,293 - $71,611
    • Income Estimation: $55,017 - $124,242
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Amazon

Amazon
Hired Organization Address Westborough, MA Full Time
Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seei...
Amazon
Hired Organization Address Austin, TX Full Time
Description Do you get excited about building hyper scale data applications? Interested in security engineering? Enjoy w...
Amazon
Hired Organization Address DE, DE Full Time
DESCRIPTION This is not a corporate, remote or office-based position. This is a full-time, entry level position located ...
Amazon
Hired Organization Address Honolulu, HI Full Time
DESCRIPTION The Global Fleet and Products (GFP) organization is responsible for building and managing the Amazon Last Mi...

Not the job you're looking for? Here are some other Customer Success Manager, Fashion and Fitness jobs in the Seattle, WA area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!