What are the responsibilities and job description for the Manager III, Customer Success, Global Logistics position at Amazon?
Description
Join Amazon's Global Logistics team as a Manager of Customer Success and lead a high-performing team dedicated to transforming our shipper relationships. You'll drive strategic improvements for vendors and sellers while aligning with Amazon's business objectives. This role offers a unique opportunity to shape the future of e-commerce logistics, optimize supply chain operations, and deliver exceptional value to both shippers and Amazon.
Key job responsibilities
As a Manager of Customer Success in Global Logistics, you'll start your day reviewing team performance metrics and preparing for a strategy meeting with senior leadership. You'll then coach your team members on complex shipper cases, helping them develop innovative solutions. In the afternoon, you might analyze cross-cohort trends to identify opportunities for systemic improvements. You'll end your day collaborating with cross-functional partners to remove barriers and enhance the overall shipper experience.
About The Team
The Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2875367
Join Amazon's Global Logistics team as a Manager of Customer Success and lead a high-performing team dedicated to transforming our shipper relationships. You'll drive strategic improvements for vendors and sellers while aligning with Amazon's business objectives. This role offers a unique opportunity to shape the future of e-commerce logistics, optimize supply chain operations, and deliver exceptional value to both shippers and Amazon.
Key job responsibilities
- Lead and develop a team of Customer Success Managers, providing mentorship and performance guidance
- Set strategic direction for the shipper success program, aligning with Amazon's broader business goals
- Establish data-driven methodologies for business assessments and improvement strategies
- Collaborate with senior leadership to secure resources and create scalable solutions
- Develop and track key performance indicators to measure program success and business impact
As a Manager of Customer Success in Global Logistics, you'll start your day reviewing team performance metrics and preparing for a strategy meeting with senior leadership. You'll then coach your team members on complex shipper cases, helping them develop innovative solutions. In the afternoon, you might analyze cross-cohort trends to identify opportunities for systemic improvements. You'll end your day collaborating with cross-functional partners to remove barriers and enhance the overall shipper experience.
About The Team
The Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.
Basic Qualifications
- Bachelor's degree in Business, Supply Chain Management, or related field
- 5 years experience in customer success, consulting, or supply chain management, with at least 2 years in a leadership role
- Demonstrated ability to lead and develop high-performing teams, including experience managing managers
- Strong analytical skills with a proven track record of using data to drive strategic decision-making and program improvements
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior stakeholders across various functions
- Deep understanding of e-commerce, logistics, or supply chain operations, preferably with experience working with vendors or sellers in a B2B environment
- MBA or advanced degree in a relevant field such as Business or Supply Chain Management
- Experience leading customer success or consulting teams in a tech-driven, e-commerce environment, particularly with exposure to Amazon's ecosystem or similar platforms
- Proven track record of designing and implementing large-scale customer success programs that have delivered measurable business impact and customer satisfaction improvements
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2875367
Salary : $109,300 - $233,800
