What are the responsibilities and job description for the Postdoctoral Scientist, Customer Engagement Technology position at Amazon?
DESCRIPTION
Do you want to join an innovative team of scientists who invent and apply the most advanced machine learning and NLP techniques to create the best customer engagement experience on the earth? Do you want to revolutionize the way how customers solve their issues and get their questions answered? At Customer Engagement Technology (CET), we develop peculiar products that help customers solve problems. We innovate on behalf of customers, developing Bot, self-service, and associate-facing products that delight customers and support our world class customer service workforce.
We are looking for talented Postdoctoral Scientists to join our CET Machine Learning team in Seattle, WA for a one-year, full-time research position to work on research and development of task oriented dialogue agents for the customer support domain. We utilize Large Language Models (LLMs) to address challenges within TOD systems, such as Natural Language Generation for generating system responses based, state tracking, decision making etc. We publish our research in top tier NLP and AI venues (EMNLP, ACL, AAAI, etc), and deploy ML powered chatbots primarily in the customer returns domain.
Key job responsibilities
In this role you will:
• Work closely with a senior science advisor, collaborate with other scientists and engineers, and be part of Amazon’s vibrant and diverse global science community.
• Publish your innovation in top-tier academic venues and hone your presentation skills.
• Be inspired by challenges and opportunities to invent cutting-edge techniques in your area(s) of expertise.
BASIC QUALIFICATIONS
• PhD in a relevant field, received within 2 years of starting the program
• Proven publication record in Machine Learning, Computer Vision, AI, Computer Science, or other related technical fields
• Experience in data science and quantitative research
• Proficiency in technologies relevant to the subfield
• Experience in Natural Language Processing, and in particular Large Language Models
PREFERRED QUALIFICATIONS
• Ability to independently deliver results in a fast-paced environment
• Publications at top-tier, peer-reviewed conferences and/or journals
• Exceptional verbal and written communication skills
• Expert knowledge in modeling and performance, operationalization, and scalability of scientific techniques and establishing decision strategies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
