What are the responsibilities and job description for the Product Manager, Digital CX, AFS, In-Store Product position at Amazon?
Description
As a Product Manager, you will work across leadership and cross-functional teams to define the vision and execution strategy for the Electronic Shelf Label (ESL) in-store CX for Fresh. The role will focus heavily on scalability, efficiency, and operational excellence at a team and business level. You will deep dive both the shopper dynamics as well as the tech launch life-cycle to drive improvements to take the in-store CX to the next level. You will play a key role in defining the metrics, setting goals, and reporting out on progress made against. This is an exciting opportunity for anyone looking to make a positive large scale impact in the physical retail sector across a variety of formats. Customer obsession is taken to a whole new level in this role, as the product you build directly impacts the success of each and every store opening from a category & tech perspective. You do not compromise quality, obsess over detail, have deep backbone and drive improvements to ensure each and every launch is a success.
The ideal candidate will have strong customer experience intuition, business, and product sense combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.
Key job responsibilities
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2943455
As a Product Manager, you will work across leadership and cross-functional teams to define the vision and execution strategy for the Electronic Shelf Label (ESL) in-store CX for Fresh. The role will focus heavily on scalability, efficiency, and operational excellence at a team and business level. You will deep dive both the shopper dynamics as well as the tech launch life-cycle to drive improvements to take the in-store CX to the next level. You will play a key role in defining the metrics, setting goals, and reporting out on progress made against. This is an exciting opportunity for anyone looking to make a positive large scale impact in the physical retail sector across a variety of formats. Customer obsession is taken to a whole new level in this role, as the product you build directly impacts the success of each and every store opening from a category & tech perspective. You do not compromise quality, obsess over detail, have deep backbone and drive improvements to ensure each and every launch is a success.
The ideal candidate will have strong customer experience intuition, business, and product sense combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.
Key job responsibilities
- Develop, execute, and maintain the business strategy for the electronic shelf label (ESL) product across the Fresh store network
- Identify and implement features, papercut improvements, and opportunities for innovation and simplification
- Act as the ‘business owner’, possessing a complete understanding of internal and external variables that impact our business.
- Coordinate cross-functional teams, and communicate with leadership, while meeting tight deadlines.
- Conduct financial analysis of business opportunities to meet and exceed goals. Everyone on the team needs to be entrepreneurial, wear many hats, and be excited to join an ambitious team.
- 3 years of product management experience
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Experience managing technical products or online services
- Experience in balancing conflicting priorities dealing with ambiguity
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2943455
Salary : $104,700 - $179,600
