What are the responsibilities and job description for the Product Support Engineer, Prime Air - Amazon position at Amazon?
DESCRIPTION
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).
If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, pursue continuous improvement, and investigate issues on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space.
Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
BASIC QUALIFICATIONS
- Bachelor's degree in mechanical engineering, electrical engineering, computer science or equivalent
- Experience working in design, product (technical or operational) support, or field service
- Experience with new product introduction/launch, and change introduction
- Experience with project planning and prioritization of requests
- Experience working on aerospace products / projects or in other regulated fields like healthcare or automotive
- Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action)
PREFERRED QUALIFICATIONS
- Experience with customer facing roles
- Experience leading continuous improvement efforts and driving operational efficiency
- Experience with quality systems
- Experience with change management and technology deployment
- Experience with design or redesign of integrated systems
- Experience working with suppliers
- Experience with repair stations and recertification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
