What are the responsibilities and job description for the Program Manager, Merch on Demand position at Amazon?
DESCRIPTION
Merch on Demand is creating a highly scalable print on demand business for consumer products. We work with both independent content creators and global brand partners across entertainment, music, gaming and consumer products verticals. To support our growth we are looking for a talented, driven, and highly analytical Program Manager with proven experience scaling product and catalog launches. The Merch on Demand team is rapidly growing, and this is a unique opportunity to play a key role in an exciting initiative at Amazon in its early stages.
This role will work cross-functionally with internal stakeholders. You will work closely with Merch tech, data, and product management teams on upcoming catalog feature launches. You will own several launch efforts including complete end-to-end testing, implementation, and scaling efforts. You will be a scrappy self-starter who likes testing new features among the broader Amazon ecosystem, tools, and systems. You will document testing efforts, create SOPs, and scale successful results to the broader Merch catalog.
This role will have high attention to detail, a high bar for CX, and a bias for action to implement catalog enhancements. The ability to effectively prioritize and multi-task is a must. The successful candidate will be eager to learn and able to work autonomously within a fast-moving and often ambiguous environment. They will be a scrappy self-starter, and have the ability to look around corners. This position involves regular communication with senior management on status, risks and implementation strategy. Excellent listening, writing skills and ability to communicate with tech teams are essential.
Finally, you are also expected to own the deployment, measurement and optimization of these efforts, so a passion for both data and operational excellence is a must. The ideal candidate for this role will have experience working with tech and product teams, making data-driven decisions, and scaling launch efforts.
Responsibilities
* Own various catalog feature launches on Amazon
* Analyze performance results to drive improvements in the program
* Provide reporting and analysis
Basic qualifications
Experience implementing repeatable processes and driving automation or standardization
Experience using data and metrics to drive improvements
Experience defining and executing against program requirements
3 years experience in program or project management
3 years experience working cross functionally with tech and non-tech teams
Preferred qualifications
Prior Program Management experience in e-commerce industry
Experience working with product and technology teams
Experience driving large scale customer facing programs
SQL and Excel fluency
BASIC QUALIFICATIONS
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $66,800 - $142,800
