What are the responsibilities and job description for the Program Manager, Workplace Culture , GREF Workplace Design & Construction (WD&C) position at Amazon?
DESCRIPTION
Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA to envision, build and deliver Global Workplace Culture programs that enable Amazonians to thrive throughout their workday.
GREF’s Workplace Culture programs conceive inclusive creative and cultural experiences to produce moments of delight, curiosity and new ways of thinking for Amazonians. This includes art-led programs such as Expressions and Artists in Residence, community engagement initiatives such as our iconic Banana Stands and driving spatial experiences while bringing Amazon culture and Leadership Principles to life. In the future, programs will evolve to focus on innovation, lifelong learning and wellness.
The successful candidate is a creative, experienced, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.
This role requires global travel approximately 10% of the time.
Key job responsibilities
• Lead strategic development of Global Workplace Culture programs including but not limited to: (1) Assessing opportunities to globalize existing programs; (2) identifying and overseeing program deliverables; (3) aligning the program to GREF’s 3YR plan; and (4) delivering an annual roadmap and setting strategic SMART goals.
• Research and establish partnerships with internal and external SMEs in the areas of Art, Learning, Wellness and Insights and explore the integration with GREF’s next generation workplace design.
• Determine the viability of creative and culture ideas as it relates to GREF’s workplace experience strategic initiatives and goals.
• Identify, implement and report on continuous improvement initiatives for existing programs, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment.
• Work cross-functionally with global and regional peers to ensure a consistent employee experience, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.
• Ensure effective and proactive stakeholder engagement and communications through timely visibility to program developments, using customer feedback and experiences.
• Develop and build globally applicable program performance metrics, Minimum Viable Experience (MVE), Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success.
• Partner with stakeholders to deploy program pilots that allow for swift and frugal program changes in response to customer needs.
• Drive consistency and quality through robust, scalable and detailed guidelines and playbooks.
• Routinely connect to external industry and professional communities, assessing new industry standards, best practices, current/future technology, and innovations are adopted into the program.
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in a creative industry/role
- Bachelor's Degree or equivalent work experience
PREFERRED QUALIFICATIONS
- Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail
- Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents
- Demonstrated exceptional project management, organization and planning skills applied in a fast paced, multi-tasking environment
- Ability to influence without authority and collaborate across all levels in the Company
- Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and high judgment
- Team player, comfortable working with ambiguity and willing to take on incremental responsibilities
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
