What are the responsibilities and job description for the Project Coordinator II position at amazon?
Description
Please note that this is a contract role providing services to Amazon via Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Amazon.
We are looking for a Project Coordinator for the Pickup and Returns team that thrives in a fun and fast-paced environment. This position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Provide pickup hosts with personalized support
• Work intimately with members and coordinate the entire lifecycle of their projects
• Provide stellar customer satisfaction at all times
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
• Associate’s Degree
• 1 years customer service experience
• Experience working with high-volume processes
• Working knowledge of Microsoft Office Applications
• Familiar with VLookup and pivot-tables
• Experience working with CRM tools
• Ability to work weekends and overtime as required
• Authorized to work in the US without sponsorship
2. Preferred Qualifications
• Bachelor's degree preferred
• 1 year of Salesforce experience
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills
Location: Onsite Seattle, WA
Contract Length: 9 Months
Pay Range: $28 - $34 per hour
AGS is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We Will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.
Salary : $28 - $34
