What are the responsibilities and job description for the Quality and Reliability Portfolio Manager, IRQ Team position at Amazon?
DESCRIPTION
The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.
As a Reliability and Quality Portfolio Manager, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including HVAC, power distribution systems, security devices and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.
You will partner with other engineering teams, purchasing team and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.
You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.
- Interface with Quality and Reliability Engineering teams and their partners to promote standards that maintain consistency and reliability in work-products delivered. Standardize inputs/outputs globally.
- Sync with TPMs and Product Managers to align on NPD (New Product Development) reliability and quality deliverables to major programs milestones
- Work with Reliability and Quality engineers and develop technical reliability and quality evaluation plan for product portfolios (e.g. Electrical, Mechanical)
- Work with external partners (e.g. reliability labs, OEMs, CMFs) and facilitate reliability testing, qualification, analysis.
- Work with internal team to estimate budget requirement for each project and work with NPD team to allocate requirements.
- Manage project timeline and bi-weekly report progress to internal executive leadership and key partners
- Drive internal team members and identify and remove road blocks for product qualification
- Owning product reliability/quality readiness at each NPD gate
- Owning supplier readiness for NPDs.
- Project manage the Infra Reliability and Quality (IRQ) Engineering NPD portfolio for multiple disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.
- Create strong end-to-end team processes/mechanisms.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Bachelor's or Master’s degree in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or related field
- 5 years of experience in managing and driving projects at high pace environment.
- 4 cumulative years of experience in a supplier-facing quality or reliability management role
PREFERRED QUALIFICATIONS
- Experience developing continuous improvement processes including KPIs/SLAs, runbooks, and reporting mechanisms
- Ability to develop solutions and execute plans on complex projects
- Previous ownership of fast track design/build projects and or multiple significant upgrade projects
- Project Management Professional (PMP) certification
- Possess excellent communication and writing skills, attention to detail, and high quality standards.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
