What are the responsibilities and job description for the Reliability Program Manager position at Amazon?
DESCRIPTION
Our Reliability & Maintenance Engineering (RME) team is integral to the success of Amazon worldwide. They manage risks, minimize system downtime, and find innovative ways to improve the way we work. It’s how we’ll become a more sustainable business while building the future one innovative product, service, and idea at a time.
At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need especially qualified, self-motivated and hard-working people.
The Program Manager will direct a team of facilities associates, as well as potentially supervise Area Maintenance Managers and will ensure a safe working environment for all.
If you do not meet 100% of the preferred qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.
Key job responsibilities
• Support the Operations team by working in a safe, customer-focused manner
• Develop and design innovative solutions to difficult problems
• Handle multiple internally and externally sponsored projects
• Meet deadlines, develop and track plans on how to accomplish departmental and distribution goals
• Work with local site Safety Department leadership to understand, implement and audit safety programs. Ensure that all safety programs and procedures are followed
• Develop and maintain preventative maintenance programs that integrate with Operations schedules.
• Facilitate and mentor the professional development of departmental Maintenance technicians to empower them achieve their advancement goals
• Participate in and support efficiency improvement Kaizen activities for the site, as well as the network when needed.
• Participate in weekly network Maintenance calls and periodic Maintenance Manager conferences.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1 years of Microsoft Office products and applications experience
PREFERRED QUALIFICATIONS
- Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering
- 5 years as a Reliability Program Manager or equivalent
- 5 years with team management, budget responsibilities, supplier management, problem solving, and client/ customer relations
- Experience using CMMS systems and reporting
- Experience with computers, including MS Excel, Word and Office
- Relevant training in MHE, Controls Systems, PIT as well as general building operations
- Experience in project management
- Experience with leading and delivering technical training
- Understanding of Lean Manufacturing tools such as: 5S, 5Y, FMEA, PDCA, Value Stream Mapping, DMAIC, Run Charts, Pareto Analysis
- Strong communication and presentation/facilitation skills
- Strong analytical skills to deep dive into data
- Ability to turn complex compliance requirements into scalable processes
- Strong organizational skills
- Ability to align, motivate and lead a team including creating accountability
- Prefer experience managing teams in an industrial environment containing conveyance, process control and powered trucks
- Demonstrated communication skills written and verbal including negotiation and conflict resolution
- Ability to lead others in a technical role and interact with all levels of management
- Reasoning, analytical and problem solving skills
- Ability to train others with lesser skills
- Ability to interpret and understand policies and procedures and relate them to others.
- Field service engineering experience
- Experience supporting a wide range of different conveyors and sortation systems
- Ability to develop and maintain a partnership and communicate effectively, both in writing and verbally with Safety, Operations, Engineering, Sr. Management, peers, contractors and vendors
- Ability to multitask and prioritize many different projects
- Six Sigma certification from accredited program
- Root Cause Analysis formal training and facilitation experience
- PMP certification
- Experience with Electrical and electronic principles
- Experience with Blueprint and electrical schematic reading
- Experience in usage of CMMS programs in support of RCA projects
- Experience with Preventive maintenance procedures, Industrial electrical, Industrial controls, and Industrial electronics & robotics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
