What are the responsibilities and job description for the Risk Manager II, Organized Retail Crime position at Amazon?
DESCRIPTION
The Risk Manager II will support the operations of the Organized Retail Crime (ORC) Hub, a collaborative platform launching in 2025 that enables brands, law enforcement agencies, and retail partners to directly report and coordinate investigations with Amazon investigators to identify and remove stolen goods being sold on the Amazon store. The ORC Hub strengthens the collective fight against ORC by facilitating real-time information sharing and coordinated intervention between Amazon and its external stakeholders.
Sitting within the Inventory Trust organization, the ORC team supports the organization's mission of ensuring that counterfeit, fraudulent, stolen, or otherwise illegal inventory within the Amazon network is identified and removed from the supply chain, denying bad actors the ability to abuse the Amazon fulfillment ecosystem. In this role, the Risk Manager II will leverage data-driven strategies, cross-functional collaboration, and innovative technologies to proactively prevent, detect, and disrupt ORC activities impacting the Amazon store.
Key job responsibilities
- Conduct initial reviews of escalations submitted to the ORC Hub, requesting any necessary clarifications or additional information from the partners.
- Utilize a range of external and internal tools and data sources to thoroughly investigate the escalated ORC cases, identifying the scope of dishonest activity and any bad actors involved.
- Collaborate closely with external partners throughout the investigative process, providing relevant information to support their own efforts and furnish evidence to law enforcement for investigations.
- Work with Amazon's team of cybercrime attorneys to ensure investigations are conducted properly and in accordance with legal requirements.
- Document all investigation findings and actions taken within the ORC Hub, maintaining organized case files and ensuring each escalation is properly resolved and archived.
- Analyze the data and intelligence gathered through the ORC Hub to help enhance Amazon's automated detection mechanisms for combating organized retail crime.
- Stay up-to-date on the latest ORC trends, tactics, and best practices to continuously improve the ORC Hub's capabilities and responsiveness.
Provide regular reporting and recommendations to leadership on the performance and impact of the ORC Hub initiative.
A day in the life
The day begins by triaging new ORC Hub escalations, reaching out to partners to gather details. Diving into internal data, the Risk Manager II traces transactions, maps supply chains, and documents findings to build comprehensive case files. Collaborating with cybercrime attorneys, they support legal actions, and initiate internal enforcement actions. Analyzing trends, the Risk Manager II identifies opportunities to enhance Amazon's detection models. Throughout the day, they maintain close communication with external partners, exhibiting strong investigative skills to disrupt ORC rings targeting the Amazon store.
About the team
The Organized Retail Crime (ORC) team at Amazon plays a critical role in protecting the integrity of the company's store and supply chain. This specialized team leverages sophisticated data analytics, industry collaboration, and innovative technologies to prevent, detect, and disrupt the activities of organized bad actor networks engaged in the theft, fraud, and resale of products. By working closely with brands, law enforcement agencies, and retail partners, the ORC team gathers intelligence, coordinates targeted investigations, and supports legal action to hold bad actors accountable. Through these multifaceted efforts, the ORC team safeguards the customer experience, supports Amazon's selling partners, and contributes to the broader fight against ORC impacting the entire industry.
BASIC QUALIFICATIONS
- 5 years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- 5 years of program or project management experience
- 5 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience handling confidential information
- Experience with SQL and Excel
- Experience with research and investigation skills or equivalent
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent
- Professional auditing qualification, or similar risk or compliance credentials
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