What are the responsibilities and job description for the Scheduling Analyst (WFM), AWS Support Engineering position at Amazon?
DESCRIPTION
Are you passionate about leveraging data analytics to drive operational excellence? Join our dynamic Workforce Management team where you'll transform complex data into strategic workforce solutions using BI tools and advanced analytics. As our WFM Specialist, you'll have the opportunity to directly impact business outcomes through innovative scheduling solutions and predictive modeling.
Key job responsibilities
1. Schedule Generation and Optimization:
* Regularly generate and optimize schedules to maximize resource efficiency
* Apply advanced statistical knowledge and forecasting techniques
* Develop and implement capacity planning models
* Conduct scenario analysis for optimal resource allocation
2. Schedule Management:
* Ensure timely updates of work shifts in collaboration with Operations
* Manage time-off requests based on shrink goals
* Track and update Non-Productive Time (NPTs)
* Oversee shift swap requests and shift bid processes
3. Performance Monitoring and Analytics:
* Design and maintain real-time performance monitoring systems
* Develop and track KPI frameworks
* Create automated reporting solutions using advanced BI tools
* Conduct operational analytics for continuous improvement
4. Data Management and System Architecture:
* Design and implement ETL processes
* Maintain data integrity across WFM systems
* Develop automated workflow solutions
* Create and maintain data visualization dashboards
About the team
We are team of workforce schedulers and part of wider Workforce management (WFM) function. We support Operations team to strategically allocate people and resources, track attendance and comply with constantly changing workplace laws and regulations. Our primary objective is to understand business rhythm using historical data and trends to predict future staffing needs and then create schedules that best fit the forecasted model and automatically tracks employee time and attendance.
Mission Statement
“Providing support and guidance to operations on staff scheduling to ensure we have right engineer available with the right skill at the right time.”
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS
- 1 years of program or project management experience
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of SQL
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience in forecast modeling and ETL process design, including scenario analysis and data pipeline development
PREFERRED QUALIFICATIONS
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Advanced statistical analysis capabilities
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $50,100 - $107,200
