Senior Conversation Designer, Alexa Communications

Job ID : 2906676 | Amazon.com Services LLCAmazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Amazon Devices and Services organization designs and engineers high-profile consumer electronics, including Kindle eReaders, Fire tablets, Fire TV, Echo, Ring, Blink, Eero, Halo, Kuiper and Zoox. We are also the home of Alexa, an AI personal assistant to provide information, answer questions, play music, control your smart home and much more. Alexa is integrated into many of our products and partner products and many thousands of devices work with Alexa.Want to transform how Alexa helps customers stay in touch with people? The Alexa Communications UX Design team is seeking a Senior Voice User Interface / Conversational AI Experience Designer to create natural language interactions that leverage the power of Alexa.As a Senior Conversation Designer, you will focus on improving how customers use Alexa in their daily lives to stay in touch and communicate with household members, family and friends. You will work side-by-side with UX designers, user researchers, product, and engineering to identify, define, and implement solutions that raise the bar on the Alexa customer experience. You must excel at communicating your designs effectively to the larger team and driving that vision into solid design deliverables. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history.Key job responsibilities Create world-class, user-centered conversation designs with consideration of market research, business requirements, customer feedback, and usability findingsTranslate business requirements into use cases and high-level customer experience requirementsDesign the architecture and interaction flow of voice experiencesDevelop conceptual diagrams, prototypes, and ready-to-implement design specifications or documentationWrite sample dialog interactions and language model training dataWork with data science and engineering teams to assess and optimize new and existing featuresPresent design work to the user experience team, product team, leadership, and external partners for review and feedbackDevelop high level strategy of Alexa Communications features for both near and long termCollaborate with other design team members on frameworks, processes, design systems, and best practicesDemonstrate leadership in driving design processes into the organization that help refine strategyA day in the life Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.About the team Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS 8 years of design experienceHave an available online portfolioExperience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey mapsExperience designing in an agile development environmentBachelor's degree in linguistics, cognitive science, psychology, human-computer interaction (HCI), design, or equivalent professional experience5 years of professional work experience as a voice / conversation designer or similar UX-related roleExperience working directly with developers for implementation of designsPREFERRED QUALIFICATIONS Experience with voice design tools, such as VoiceFlow, Figma, Adobe XD, Gliffy, Omnigraffle or VisioExperience designing with tools such as Figma, Adobe CC, InVision, or similarProfessional experience with conversation or natural language interface design, specifically spoken interactionsExperience working with advanced machine learning pipelinesAbility to extract complex concepts and quickly turn around sample interactions reflecting a range of optionsExperience designing for LLMsDeep understanding and leadership on driving conversation design culture for organizationsAbility to manage ambiguity, work autonomously, and multi-task in an agile environmentAdditional design skills in related fields, including prototyping multimodal interactionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.#J-18808-Ljbffr