What are the responsibilities and job description for the Senior Designer, Conversational Design position at Amazon?
DESCRIPTION
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
The Conversational Designer at Audible is responsible for customer experiences that make it easier and more enjoyable for new and experienced Amazon shoppers to gather inspiration, find the right products within Audible’s vast collection, and evaluate audiobooks for purchase with ease. The Sr. Conversational AI Designer will help us refine and create new features for Alexa, Maven (Audible’s AI search assistant) and other GenAI projects (both chat and voice). To thrive in this role, you must be a pioneer with an inventor’s spirit and a strong understanding of language (inputs and outputs) and the written word who is passionate about technology and innovation. You are able to work fast, handle several projects, and quickly discern the needs of a brand as it relates to voice and tone.
ABOUT YOU
You know how to present ideas professionally through a strategic and creative lens. You're comfortable working with project briefs and managing stakeholder inputs, functional requirements, and timelines. You have a solid understanding of conversational design fundamentals combined with a deep understanding of how to collaborate with UX designers, researchers, product management, engineering, data science, and operational teams as you go from early-stage product concepts to launches of new features and experiences
As a Senior Designer, Conversational Design, you will...
- Create world-class, user-centered designs through consideration of UX research, market research, business requirements, customer feedback, and usability study findings
- Work with Data Science, Annotation, and Content Design teams to help train the LLM to generate content that matches the intention of the designs
- Demonstrate leadership in driving design processes into the organization that help refine strategy
- Translate business requirements into use cases and high-level customer experience requirements
- Design the interface and interaction flow of new features
- Develop and maintain detailed user-interface specifications
- Present design work to the user experience team, content design team, product team, engineering team, Audible leadership, and external partners for review and feedback
- Work with our usability and data mining teams to assess and optimize new and existing features
- Develop high level strategy for customers for both near and long term
- Collaborate with other design team members on experiences, frameworks, process, and best practices
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS
- 7 years of design experience
- Portfolio demonstrating conversational design across multiple platforms/surfaces, designing for AI enabled experience, specifically chat and voice interfaces
- Experience with best practices for User Interface Design, Information Architecture, Content Design, and Interaction Design
- Proficiency in translating business requirements into user experience solutions
PREFERRED QUALIFICATIONS
- Demonstrated ability to manage multiple projects simultaneously
- Strong communication and presentation skills
- Proven track record of delivering strategic and tactical recommendations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
