What are the responsibilities and job description for the Senior Program Manager, Fleet Utilization & Capacity, Global Fleet and Products position at Amazon?
DESCRIPTION
Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey till your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile function is the right place for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service through the introduction of pioneering new products and services.
The Global Fleet and Products team is responsible for maximizing the productivity of Amazon's delivery fleet and ensuring vehicles are in the right place at the right time to meet customer demand. Our delivery partners work out of stations across North America and are assigned delivery routes and packages 7 days a week that are delivered to customers by Amazon vehicles. As customer demand grows, more of Amazon's vehicles will need to hit the road more often. In high-velocity periods like Prime Day and the holidays, our partners need more vehicles than ever to deliver smiles to customers.
Amazon is seeking creative and efficient product/program managers to help Amazon achieve best-in-class fleet utilization and capacity in the United States and Canada. This individual will manage existing programs and deliver projects aligned with team goals across multiple Amazon businesses. Successful candidates will be natural self-starters who have prior experience in program management partnering with cross-functional teams. This individual will operate autonomously to scope efforts, set project priorities and milestones, and drive delivery. This individual would be comfortable performing data analysis, working across organizations, and managing all stages (from concept to delivery) of a project. This person must be able to influence leadership, communicate ideas effectively (verbally and in writing), and build consensus among groups with competing priorities.
Key job responsibilities
• Lead cross-functional teams to define and deliver programs with broad impact
• Make high-judgement decisions to quickly resolve fleet capacity gaps
• Facilitate cross-functional meetings that drive sustainable improvement
• Perform data analysis to identify improvement opportunities
• Regularly report program status to Amazon leadership
A day in the life
The person in this role will perform a variety of activities in any given day. An example day could include leading a cross-functional meeting to understand the root cause of a problem, performing analysis to estimate the financial impact of a decision, editing a document that refines an Amazon-wide policy, and making decisions impacting Amazon's fleet capacity plan for the holidays.
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience working cross functionally with tech and non-tech teams
- Strong analytical skills combined with proficiency in Excel
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
