What are the responsibilities and job description for the Senior Program Manager, Information Benchmarking position at Amazon?
DESCRIPTION
Info Benchmarking is a critical program within the Information Data Operations team focused on evaluating and improving our AI products through comprehensive data analysis and market insights. We are seeking a Senior Program Manager to join our team in Santa Barbara, CA.
As a Senior Program Manager, you will collaborate with stakeholders across the AGI Information organization to generate crucial data that informs product roadmaps and decision making. In this role, you will coordinate our external data and market insights programs across multiple teams. These vital initiatives will help us identify areas for product improvement and eliminate defects, ultimately enhancing our AI services for customers.
The ideal candidate will be a senior-level individual contributor who excels in navigating ambiguity and can operate effectively at all organizational levels. You should possess strong attention to detail, a firm grasp of data analytics, and a reputation for customer-centric thinking. We're looking for someone who can bring simplified solutions to complex problems and consistently delivers on commitments. Strong organizational and communication skills are essential, as you'll be working with both internal and external stakeholders.
Key job responsibilities
- Lead end-to-end competitive benchmarking initiatives across key AI products to inform product strategy and positioning
- Oversee program operations, including vendor management, data pipelines, and internal reporting workflows
- Analyze complex quantitative and qualitative data to uncover actionable insights and competitive gaps
- Partner closely with product and engineering teams to translate findings into prioritized feature improvements and strategic decisions
- Build and maintain strong relationships with cross-functional stakeholders and third-party partners to ensure alignment and data quality
- Synthesize and present benchmarking results and recommendations to senior leadership to support high-impact decision-making
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $104,100 - $185,000
