Senior Program Manager, Launch Execution

Description

Amazon Transportation Services (ATS) Linehaul is a critical backbone of how Amazon delivers packages to customers around the world. Within ATS Linehaul, the Fleet team is striving to build the most technologically advanced, environmentally friendly, and safest fleet in the world. The Fleet team is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects on the Amazon Transportation Services (ATS) team. This role requires scoping multiple large cross-functional projects, managing to project timelines, and communicating to senior management on status, risks, and process changes. This role will also be responsible for identification of potential pilot projects and sites, development of design guidance and enabling documentation to gain stakeholder trust and buy-in, and guiding new design standards through the change management process. This role will require approximately 25% travel within the United States and Canada. This role will require exceptional written and verbal communication skills, sound judgment when clear guidelines may not exist, and the ability to work independently in a high-pressure environment with all levels of leadership. If you have a strong track record of delivering results, innovating on behalf of internal or external customers, and want to develop and launch best-in-class fleet management experiences, then come join our team! Want to learn more about what it’s like to be a part of Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be[/url

Key job responsibilities

• Coordinating with cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes
• Demonstrate performance that serves as a model of excellence establishing design best practices, business requirements, design team collaboration, and stakeholder alignment
• Review and guide internally requested changes for validity, impact, and ensure timely incorporation once approved
• Provide technical direction in accordance to established design parameters for multiple projects in various locations simultaneously
• Review of yard designs for conformance to current standard specifications
• Participate in or lead road-to-launch meetings to build positive, collaborative partnerships among SMEs, team members, stakeholders and field leaders and associates to complete all required tasks to ensure successful new launches throughout the organization
• Write and review whitepapers for launches cases using information acquired from various stakeholders
• Manage the continuous development of online dashboards to record and report key construction metrics to team members and management
• Prepare team performance reports for weekly, monthly, and quarterly business reviews that distill key metrics and provide insights into recommended strategies
  
  

About The Team

The Fleet Infrastructure team is responsible for accelerating Amazon's Middle Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. We are responsible for deploying and maintaining physical infrastructure solutions (parking lots, EV chargers, Washbays, etc.), using vendors and partnering with internal teams. We receive daily/weekly escalations that require immediate actions, to ensure we do not disrupt operations of ~15K in Middle Mile assets.

Basic Qualifications

• Bachelor's degree
• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 3 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Relevant experience in building, developing and leading programs in a fast-paced and ambiguous work environment with multiple stakeholders (e.g. definition of accurate network expansion plans, vendors’ development, quality assurance, design and costs improvement, team and stakeholders engagement).
• Experience managing programs across cross functional teams, building processes and coordinating deployment schedules
• Experience with handling customer-service escalations and resolution
  
  

Preferred Qualifications

• 2 years of driving process improvements experience
• Master's degree
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2860298