What are the responsibilities and job description for the Senior Technical Program Manager, Salesforce, Kuiper Commercial Revenue Operations position at Amazon?
DESCRIPTION
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
We are seeking an exceptional Senior Technical Program Manager to lead design and development of B2B sales systems including CRM, lead management, deal management, contract management and bulk order management. As a Sr. Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You will be responsible for defining system requirements, leading design and architecture discussions, identifying cross team dependancies, managing program plans, handling escalations and communicating updates to senior leadership (VPs). You will constantly need to make tradeoffs to balance between large forward thinking initiatives and smaller incremental value adds.
Key job responsibilities
- Program Management - Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate.
- Engineering execution - Drive execution of projects on the salesforce solution stack (CRM, CPQ, CLM, Order Management etc) and facilitate API integration with downstream systems.
- Priority management - Manage diverse requests and dependencies from business and technology teams.
- Process improvements – Define, implement and continuously improve delivery and operational efficiency
- Stakeholder management – Interface with and influence senior level stakeholders, balancing business needs vs. technical constraints and driving clarity in ambiguous situations
- Operational Excellence – Monitor metrics and program health, anticipate and clear blockers, manage escalation
- Delivery Excellence - Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations..
- Collaboration - Partner with other technical program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
Kuiper Commercial Revenue Operations (CRO) is responsible for the business strategy, operations and systems for Kuiper's commercial business across multiple industry segments in multiple countries.
BASIC QUALIFICATIONS
- 5 years of experience as a technical program manager with extensive experience of working directly with engineers.
- 5 years of experience designing and developing solutions on Salesforce solution stack (CRM/ CPQ/ CLM etc).
- 3 years of experience integrating Salesforce with other downstream and upstream systems.
- 3 years of experience in program management disciplines including scope, schedule, budget, quality, risk and executive stakeholder management.
- 3 years of software development experience.
PREFERRED QUALIFICATIONS
- Prior experience as a salesforce technical architect.
- Prior experience of working in the telecom domain.
- Prior experience of working on Salesforce communications cloud.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $133,900 - $231,400
