What are the responsibilities and job description for the Sr. Product Manager, Customer Trust, Amazon Fashion & Fitness position at Amazon?
DESCRIPTION
Do you get excited about launching strategic initiatives that are complex, require high judgement and a high degree of visibility? Do you thrive in roles where you have to roll-up your sleeves, while working with internal and external stakeholders to be successful?
Amazon Fashion & Fitness (F2) is seeking a talented, driven and customer-obsessed Sr. Product Manager that will need to be a strategically-oriented individual with strong communication skills, be able to build relationships with internal stakeholders quickly, in addition to being detail-oriented and process driven.
The ideal candidate is passionate about driving and creating mechanisms to improve the customer shopping experience. As the Senior Product Manager, Customer Trust, you will be responsible for elevating the shopping experience for customers and brands on Amazon. You will launch, streamline and build products, programs, processes, and tools that improve the trust and quality of our offering. This role will own a foundational pillar of F2's Premium Brand strategy, and will scale efforts to protect and elevate all branded products and programs in our store. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has the proven ability to manage critical projects concurrently and through to successful completion, and enjoys the challenges of developing and improving processes in a highly dynamic environment. The successful candidate will thrive in a fast-paced environment with a lot of white space, and embraces the opportunity to pioneer new ideas and operationalize them quickly and effectively. They are customer-obsessed, adept at using both data and anecdotal evidence to drive innovation, and they draw upon their experience to drive results at scale.
This role resides on the Premium team; a part of Amazon Fashion & Fitness (F2). You will bring prior experience in product or program management and have experience leveraging data and customer insights to drive decision-making. Likewise, we are obsessed with our customers and are relentless in ensuring that we are able to present them with the brands, products and collaborations they are looking for. This role will require a strong sense of ownership, while being able to partner and influence other teams, to deliver results quickly. The cross-functional scope of this endeavor requires that you show up as a discipline expert, with an innate ability to earn trust of key stakeholders. In this role, you will collaborate with Retail vendor managers, tech, marketing, catalog, product quality, brand protection, UX, and partner teams across multiple organizations at Amazon.
The successful Sr. PM:
- Has prior product or program management experience and strong understanding on the intricacies of working with strategic, cross-category and cross-GL brands and stakeholder teams
- Is a smart, hard-working and a creative person who loves solving difficult business problems and 'getting things done'
- Can think big to develop and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful, with a healthy disregard for ‘the ways things have been’
- Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis
- Has the ability to partner to build and execute on new initiatives and roadmaps each year
- Has the ability to develop a long-term strategy working with external and internal stakeholders, to elevate strategic projects and drive positive customer experience
- Earns trust quickly and build relationships stakeholders across the organization
- Develops clear and detailed SOPs and functional requirements
- Partners with key stakeholders globally to develop, launch and scale processes that balance Brand needs with Customer trust
- Is able to analyze and leverage data to assess risk and identify mechanisms to pro-actively mitigate the risk
- Leverages industry best practices to establish repeatable practices, principles & processes
- Develops and communicates our roadmap to stakeholders
BASIC QUALIFICATIONS
- 7 years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 3 years of team management experience
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change
- Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals
- Experience with SQL and Data Analytics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,700/year in our lowest geographic market up to $222,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $134,700 - $222,700
