Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

Description

We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities

• Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance
• Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns
• Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements
• Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies
• Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
• Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams
• Scale successful initiatives across regions and develop best practice sharing mechanisms
  
  

Basic Qualifications

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  
  

Preferred Qualifications

• 2 years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• PMP
• International program management experience
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2936909