What are the responsibilities and job description for the Sr. Program Manager, In Life Services position at Amazon?
DESCRIPTION
Amazon Worldwide Operations is looking for a Senior Program Manager, In Life Services to own strategic, tactical, cross-functional and technology projects and programs within Amazon Logistics. In this role, the individual will need to be able to work cross-functionally with internal and external stakeholders in order to improve vehicle uptime and optimization while eliminating barriers for our internal customers.
Responsibilities:
- Build a program from theoretical to an efficient and sustainable process
- Scope, create, and drive project plans and budgets
- Communicate to Senior Management on status, risks and process/product changes
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g.,requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Proactively identify and mitigate risks before they become roadblocks
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Manage vendors and built sustainable mechanisms to drive program efficiencies.
**Travel expectations will be approximately 15%
Key job responsibilities
Build a program from theoretical to an efficient and sustainable process
Scope, create, and drive project plans and budgets
Communicate to Senior Management on status, risks and process/product changes
Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, and automation limitations
Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g.,requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
Work with vendors, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs the milestones
Manage vendors and built sustainable mechanisms to drive program efficiencies.
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
PREFERRED QUALIFICATIONS
- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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