What are the responsibilities and job description for the Sr Program Manager - Payment Risk Automation, Vendor Investigations & Transaction Accuracy position at Amazon?
DESCRIPTION
Amazon is seeking a data-driven, highly motivated, and organized Senior Program Manager to support Vendor & Transaction Accuracy’s (VITA) Retail Vendor Fraud and Digital Fraud programs. The team is responsible for detecting and preventing fraudulent payments to vendors globally, is uniquely situated within Finance Operations, and uses signals in transactional data such as invoices and payments as indicators of theft, fraud, waste, or abuse. We are looking for a technical minded strong leader who has a proven track record of program management of complex and growing spaces.
The chosen leader will be an experienced program manager who is skilled in leading multiple simultaneous programs in a highly cross-functional environment which includes internal customers and technology partners. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your programs’ performance, quality, and cost. Using data and key metrics, you will also drive and measure process improvements that enhance our operational effectiveness. You will work independently in a dynamic, challenging, and fast-changing organization. We are leaders in the fraud prevention industry, and we need individuals who are ready for this challenge and who want to reach beyond what is possible today.
A successful candidate must have a passion for fraud prevention and program management and be able to drive efficiencies with those around them through effective lateral and upward management. You will own month-end goal reporting, cross-organization stakeholder management, work with internal fraud operations teams on best practices, identify training gaps and opportunities for fraud investigators, and manage upwards with senior leaders. You will have a strong background in reporting, program management, analytical and process optimization skills. You will work across teams to streamline detection mechanisms associated to account compromise, build SOPs, partner with tech teams to streamline investigative tools and dashboards. The leader will work with global Retail business partners, global Digital business partners, Accounts Payable, Finance, Legal, and technical support teams. The Program Manager owns month end reporting, MBR, QBR and vendor escalations. This is a highly visible role, and a successful candidate has a background in fraud prevention, is comfortable working with data to derive patterns and assumptions, communicating recommendations and findings to senior leaders at a high level in weekly, monthly or quarterly updates.
Key job responsibilities
*Carry out the vision and mission of VITA to prevent, detect, and investigate issues of erroneous payments to vendors
*Manage QBR and MBR and all month end reporting and metrics validation
*Streamline investigative processes and metrics tracking by developing and enhancing SOPs, dashboards, tools and other systems used by investigators
*Summarize evidence, facts and next steps to leaders at all levels in periodic business reviews
*Drive productivity across teams that support investigations by creating efficient processes and reporting to meet goals
*Exercise judgement and bias for action to escalate incidents of fraud in a highly controlled environment
*Demonstrate effective writing through clear, concise and persuasive narrative creation that documents complex fraud investigations, new program ideas, and periodic senior leadership updates
*Understand and follow Amazon’s policies and procedures on invoice entry and transaction processing for Corporate vendors highest levels of controllership
About the team
We have a mission to prevent erroneous payments globally for Amazon. Our customers are Amazon's shareholders as well as the teams that we support to close investigations. The individual will work with team members all over the globe including U.S., Costa Rica, Slovakia, India and U.K.
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in fraud prevention and investigations
- 2 years of operating in a fraud prevention or fraud detection program
- Data analytics expertise, and knowledge of SQL, Quicksight, and/or Tableau
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
