What are the responsibilities and job description for the Sr. Program Manager, Selling Partner Communications & Content position at Amazon?
Description
Selling Partner Communities is looking for a Senior Program Manager to join our Selling Partner Communications & Content (SPCC) team drive communications efforts that inform and inspire our Selling Partners.
The Senior Program Manager will be a crucial part of the SPCC team, responsible for planning, execution, and evaluation of seller-facing communications workstreams. This person oversees project intake and scoping, editorial assignments, and end-to-end management of deliverables including providing insights and recommendations to senior leaders. The role requires regular engagement of a wide array of stakeholders, including the broader SPS org and business teams across Amazon. They will also work closely with editorial operations program teams to refine and improve communications management for editors and stakeholders. The candidate must be able to aptly balance competing priorities and a complex announcement calendar while continuing to raise the bar on the seller experience (SX). They must be able to adapt quickly to changing information and timelines. Great interpersonal skills, excellent verbal and written communication, time management, and an ability to thrive in ambiguity are required. The ability to put yourself in a seller’s shoes and advocate for the seller experience is essential to success.
Key job responsibilities
The Selling Partner Communities (SPC) organization builds lasting connections with, and drives the success of our Selling Partners (‘SP’). Our products such as news, forums are currently used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange among SPs. These products also provide valuable insights into Selling Partner sentiment and issues. We are currently reimaging how to enable our SPs to engage with other sellers, form Communities, and interact with Amazon.
Basic Qualifications
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2920080
Selling Partner Communities is looking for a Senior Program Manager to join our Selling Partner Communications & Content (SPCC) team drive communications efforts that inform and inspire our Selling Partners.
The Senior Program Manager will be a crucial part of the SPCC team, responsible for planning, execution, and evaluation of seller-facing communications workstreams. This person oversees project intake and scoping, editorial assignments, and end-to-end management of deliverables including providing insights and recommendations to senior leaders. The role requires regular engagement of a wide array of stakeholders, including the broader SPS org and business teams across Amazon. They will also work closely with editorial operations program teams to refine and improve communications management for editors and stakeholders. The candidate must be able to aptly balance competing priorities and a complex announcement calendar while continuing to raise the bar on the seller experience (SX). They must be able to adapt quickly to changing information and timelines. Great interpersonal skills, excellent verbal and written communication, time management, and an ability to thrive in ambiguity are required. The ability to put yourself in a seller’s shoes and advocate for the seller experience is essential to success.
Key job responsibilities
- Devise and oversee comprehensive communication strategies across multiple channels (e.g. Seller News, email, Seller Forums)
- Ability to understand impact of business decisions on the seller experience to drive appropriate messaging
- Collaborate and builds partnerships with cross-Amazon business teams and other internal communications teams including Marketing, Support, Product, Tech, PR, and Legal
- Work across teams to drive content and programs for the selling partner community including intake and reporting mechanisms
- Advocate for the Seller Experience
The Selling Partner Communities (SPC) organization builds lasting connections with, and drives the success of our Selling Partners (‘SP’). Our products such as news, forums are currently used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange among SPs. These products also provide valuable insights into Selling Partner sentiment and issues. We are currently reimaging how to enable our SPs to engage with other sellers, form Communities, and interact with Amazon.
Basic Qualifications
- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 4 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2920080
Salary : $104,100 - $185,000
