What are the responsibilities and job description for the Sr. Technical Program Manager, Enterprise Service Delivery position at Amazon?
DESCRIPTION
Amazon is seeking an experienced Sr. Technical Program Manager to create the future of productivity applications at Amazon.
As a Sr. Technical Program Manager (TPM) in the Enterprise Service Delivery (ESD) organization, your responsibilities will focus on driving software and automation initiatives enabling our partner teams to integrate and operate a unified, delightful experience for our customers. Our ideal candidate is a highly motivated, organized individual who thrives in a fast-paced environment where we're always building something new, and always learning new spaces and skills.
Enterprise Service Delivery owns the productivity application experience across Amazon. We support, extend, and integrate productivity applications to ensure they meet the needs of every Amazonian, at the unique scale and speed Amazonians require. We reach every area across Amazon and are part of building every feature and service that delights our customers.
Key job responsibilities
- Ownership of highly visible, complex, cross-functional projects, including product definition, roadmap planning, and project tracking.
- Partnering with teams across the organization, aligning dependencies and priorities and driving completion to meet commitments.
- Hosting meetings to assemble the right people to achieve program goals.
- Writing concise, clear, data-driven narratives and status reports, and summaries for leadership at different levels.
A day in the life
Senior TPMs use their experience and judgement to translate customer needs into actionable plans. They use a combination of messaging and realtime interaction to keep programs moving forward predictably, and ensure potential blockers are surfaced early and driven to closure, escalating to leadership when needed.
About the team
Our team provides full-lifecycle development of critical cross-functional needs - building the needed tools and automation solutions to create a delightful productivity experience for Amazonians - tools that work together, work well, and are safe to use. This streamlined, effortless experience helps us all build delightful experiences for Amazon customers.
BASIC QUALIFICATIONS
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
