What are the responsibilities and job description for the Sr. TPM, Incident Command Systems, Incident Command Systems position at Amazon?
Description
Were hiring a Technical Program Manager (TPM) to help shape and drive Incident Command Systems engineering efforts as part of the incident response program for the worldwide Amazon retail websites.
We are re-imagining incident management & response for Amazons retail operations. Amazon is evolving faster than our incident management / response programs can keep up. Its time to change that. Youll be reporting directly into the single threaded owner for incident command systems and will be responsible for driving programs across multiple two-pizza teams. Youll be directly responsible for helping curate complex user requirements and drive adoption of both greenfield and established tooling. When Amazon is under duress, every single minute matters. Your efforts will have an impact and influence on Amazon executive decisions and every single team at Amazon that interacts with our centralized control centers or outage calls. Youll be required to dive into the depths of post incident analysis to understand what went wrong, how we can improve it for the future, and how blind spots will be covered in the future. Amazon incidents are complex, fast paced, and deeply nuanced. If you like a challenge, this is certainly an eye opening one. This will be a fascinating and critical culmination of technical deep diving, high impact judgment calls, program / product / process management, and sweeping assessments of company wide readiness for handling and managing incidents.
As a TPM on this team, you will own short-term (
Your ability to work independently, address ambiguity, manage dependencies, communicate effectively, and dive deep into technical details is essential. Successful candidates will be able to balance think big with realism, deliver achievable software plans, while communicating progress to executive audiences. You will help refine and track the appropriate fine-grained metrics that best represent our efforts and progress to accelerate detection and remediation of customer impacting events. This role has the scope to affect Amazons entire ecosystem of tens of thousands of services and make a difference to both our customers and developers. Enhancing Amazons incident response posture creates a flywheel of improvements that include adoption of best practices across all organizations.
About the team
The Incident Command Systems team at Amazon is responsible for envisioning and building programs, which consistently improve remediation times for outages. This group consists of multiple 2-pizza teams (teams of 6-8 engineers) that each own software components for monitoring, anomaly detection of website degrading issues as well as incident management software used during these outages.
Basic Qualifications
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.
Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300 / year in our lowest geographic market up to $275,300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $159,300 - $275,300
