What are the responsibilities and job description for the Support Engineer, Selling Partner Financial Tech position at Amazon?
DESCRIPTION
Selling on Amazon is one of Amazon’s fastest growing businesses. Since third-party sellers joined Amazon in 1999, they’ve grown to account for 58% of Amazon sales and are growing at 52% a year (compared to 25% for first-party sales by Amazon). Third-party sellers reported $1.5 billion in sales during Prime Day 2018. The Selling Partner Services team drives this multi-billion dollar business and develops solutions that enable millions of Selling Partners around the world to sell in Amazon Stores with access to 300 million active customers in more than 180 countries. The team is focused on building new features and services to help Selling Partners grow with Amazon.
We are looking for tenured support engineers with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. As part of the team, you will be given the chance to have a significant impact on our systems, our business and most importantly, our customers as we take on significant challenges that can reshape the ecommerce industry.
Successful candidates must also be innovative, flexible, self-directed, and able to design and write high-performance, reliable, maintainable code. The ability to function at a very high level in a fast paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you!
Key job responsibilities
• Develop tools, applications, code improvements and scripts to resolve operational burden.
• Interface with product, operations and technical teams to understand customer-facing workflows and determine best path to reduce unnecessary customer touch points.
• Drive tools and configuration management for software product releases and successful deployments.
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Troubleshoot issues related to the platform services, UI feature/functionality and content for various products
• Support software deployments in staging and production environments.
BASIC QUALIFICATIONS
- 2 years of software development, or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $67,200 - $150,300
