Technical Vendor Manager, World Wide Tech Deployment (WWTD) Strategy & Operations

Description

The World-Wide Technology Deployment (WWTD) team is seeking an experienced Technical Vendor Program Manager to drive Service Providers/Tech Integrator strategy and excellence across our global robotics technology initiatives. This role focuses on developing and managing strategic vendor relationships to support Amazon's robotics and automation technology deployment programs. The PM will assess both new and existing vendors, create scalable vendor strategies, and drive continuous improvement across the North America region. A critical aspect of this role involves leading complex contract negotiations that define service level agreements, performance metrics, and delivery expectations for vendor-provided services. This position requires deep understanding of robotics infrastructure combined with strong vendor management and negotiation skills. The ideal candidate will demonstrate excellent business judgment based on data and the ability to influence vendor performance at scale.

This position requires 25% travel including domestic and international travel.

Key job responsibilities

• Lead end-to-end contract negotiations, including statement of work development, pricing structures, and service level agreements that ensure vendor accountability
• Develop and execute vendor strategies that align with technical infrastructure requirements and business goals
• Drive negotiation strategy to improve terms and cost structures, building long-term vendor relationships while maintaining service quality standards
• Create and maintain vendor management frameworks, including performance metrics, cost models, and contractual compliance tracking
• Partner with deployment teams to understand technical requirements and translate these into vendor contractual obligations and deliverables
• Implement continuous improvement programs with vendors to enhance service quality and efficiency
• Drive vendor readiness for new technology initiatives and infrastructure changes through well-structured contracts and agreements
• Lead vendor performance reviews and provide regular updates through WBR/MBR/QBR documentation
• Manage contract compliance, vendor escalations, and dispute resolution processes
• Identify and mitigate vendor-related risks across programs through robust contract terms and governance models
• Develop long-term strategies that align vendor capabilities with future technical infrastructure needs
• Build and maintain strong relationships with key stakeholders across engineering, operations, and vendor organizations
• Manage full RFQ process from development to award, including detailed cost analysis and negotiation strategies
  
  

A day in the life

As a Technical Vendor Program Manager, you will manage strategic vendor relationships and lead contract negotiations across our global robotics initiatives. A typical day involves analyzing vendor performance data, conducting contract reviews, and collaborating with deployment teams to align vendor capabilities with technical requirements. You'll negotiate service level agreements, resolve escalations, and drive continuous improvement in vendor performance. Whether you're leading RFQ processes, reviewing cost structures, or building relationships with key stakeholders, you'll balance technical understanding with business acumen to ensure vendor excellence. Success means driving results through influence and maintaining strong partnerships with both internal teams and external vendors.

Basic Qualifications

• Bachelor's degree
• 3 years of program or project management experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements
  
  

Preferred Qualifications

• 3 years of driving end to end delivery, and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2931514