Position Summary
The Product Owner, Experiential Technology, leads the Connected Experiences (CXP) product team at Mercedes-Benz Stadium. The team oversees the development, maintenance, operation, and growth of Connected Experiences, a range of initiatives powering increasingly personalized & differentiated event day experiences for our fans / guests. The role will be at the forefront of shaping this product, collaborating with a broad range of internal and external stakeholders to ensure its continued evolution and success.
The ideal candidate possesses a deep passion for hospitality and the use of technology to create special, unique moments for users. They will harness prior experience in emerging technology, digital platforms and / or UI / UX roles to set a vision for the CXP product and execute at a high level.
Responsibilities
- Product Ownership & Development
Own the creation, maintenance, and execution of product roadmap for Connected Experiences, including the growth and support of biometric experiences within the stadium ("MBS Express")
Drive the agile development process, including sprint planning, backlog prioritization, and release cyclesOversee support for CXP users, providing timely communication and resolution for any issues related to their account or interaction with any CXP experienceStrategy & VisionWork with executives and key department leaders (Digital, Data Operations, I.T., Innovation, etc.) to define product strategy and long-term vision, aligning with the organization's strategic priorities and goals
Serve as an internal user advocate, influencing the direction of CXP product(s) using fan-centric designsUser Insights & ResearchContinuously gather and analyze user feedback, market trends, and performance data to identify opportunities for improvement and innovation
Team LeadershipManage lean, dynamic CXP Product team to organize & catalyze broader organization to execute on roadmap
Stakeholder CommunicationServe as the main point of contact for both internal and external stakeholders
Build and present regular status updates on CXP experiences, fostering awareness around product performance and progress against roadmapMetrics & KPIsIdentify KPIs that meaningfully capture product's value delivery and experiential impact
Monitor performance and metrics to inform decision-making, shape strategy, and adjust prioritiesSet near- and long-term milestones for MBS Express, using these markers to streamline approvals / expansionQualifications
Bachelor's degree in Business, Computer Science, Marketing, or related field, or equivalent work experience.3 years of experience in product management, particularly with digital platforms, apps, or tech-driven products Experience in the sports or entertainment industry and / or with biometric technologies is a plusStrong understanding of technology, including familiarity with digital platforms, APIs, and UX designDemonstrated ability to identify insights from data and user feedback and turn them into actionable product strategiesExperience leading small teams or cross-functional projects with a focus on collaboration and communicationExperience working in agile development environments, collaborating with developers, designers, and data teams to deliver productsRequirements
Ability to work independently and take initiative in identifying product needs and driving them to completionExcellent verbal and written communication skills, with the ability to clearly present ideas to various stakeholdersAbility to work in a fast-paced environment and adapt to changing priorities, including nights and / or weekends when required by stadium event calendarStrong team player with a collaborative mindset, able to work effectively with diverse teams and stakeholdersStrong curiosity about how technology can be used to enhance the fan experience
