AMBFO, LLC is the investment management and shared services arm of The Blank Family of Businesses. The family of businesses portfolio includes The Arthur M. Blank Family Foundation, National Football League's Atlanta Falcons, Mercedes-Benz Stadium, PGA TOUR Superstore, Major League Soccer's Atlanta United FC, West Creek Ranch and Mountain Sky Guest Ranch. While diverse in nature with unique operations and customers, all these businesses are run based on a common set of core values, which focus on developing customer relationships, treating associates with respect, and supporting communities. AMBFO's shared services include Finance & Investments, Legal, Human Resources, Communications, and Information Technology.
Position Summary
The Principal is seeking a highly experienced person with proven technical skills, to support the Principal with all aspects of his personal spaces at his primary residence; wardrobe management; toiletries and other supplies as well as other personal support for the family and residence. The ideal candidate will have extensive knowledge of wardrobe care, procurement, and management; experience in provisioning and maintaining inventories of all types of personal supplies; understanding of and experience working in a home with adult children who visit frequently and pets (dogs); assist with other duties including dog care, house tasks. This is an active, hands-on position that requires significant time standing and walking around throughout the day; housekeeping; dog care; set, serving, and clearing dining table; occasional food preparation breakfast, snack, beverage, lunch; turn down service, etc.
Roles and Responsibilities for House Staff
The duties include hands-on care of all the Principal's personal space at his primary residence, including home office, closets, and wardrobes; and flexibility in serving the family as directed.
Wardrobe Management
- Precise maintenance of Principal's wardrobe; inventories and organization
- Dry cleaning management : oversight of all wardrobe items (includes all residential locations) ensuring that they are routed back to the correct location
- Checking and ensuring watch collection is operational and set accurately Shoe care (predominantly done in-house)
- On-line order placement (e.g., collar stays, hangers, travel tags, clothing, etc.) as needed
- Liaise with tailor, couture clothing vendors, and various other vendors on behalf of Principal
Packing
Extensive travel packing preparations and supervision (travel occurs almost weekly, from 1x to several, must be done with precision with appropriate accoutrements, anticipate all needs, check weather, understand all logistics).
Packing
Prepare all outfits with the appropriate accoutrements and accessories depending on activities, weather, etc. ex : Watches, ties, handkerchiefs etc.Communicate with Assistant HM for all medications, vitamins, toiletries, specialty items, such as cigars, alcohol etc. to be packedTag all bags with appropriate locationCommunicate to aviation and security # of bags medicine and vitamins (via email, with clear photos)Administrative
Follow Principal's calendar closely; anticipate needs based on schedule Manage inventoriesCommunicate effectively with team in conjunction with House Manager, other House Staff, Family Office, Aviation, other residences, Yacht CoordinatorProduce daily report on activities, including items requiring decision by PrincipalResearch products and services as directed by Principal Review any large invoices and send to House Manager for approvalCommunication, Collaboration and Reporting
Daily
Communicate House Staff and to Schedulers : ex : If Principal has a breakfast meeting scheduled at the Office; however, instead eats breakfast at the residence. Communicate this change immediately, so that they are prepared at the officeReview calendar and reach out to Schedulers : ex : if more detail needs to be provided regarding dress code for various events and ensuring appropriate clothing is laid out / packed.End of Day Recap - submit end of day recap : tasks completed, tasks underway and plans for next day, week and explanations as needed (what and why) to House Manager / House Staff. This should include any items from PrincipalWeekly
Weekly Report - submit draft weekly report to House Manager on Wednesdays by noonFood and Beverage Update - email a weekly list to House Manager, House Staff, Schedulers of any food and beverage preferences for the week; anything Principal had at home, so others are aware to not to serve the same repetitive items, and so that preferred items are availableMonthly
Inventories - Review and report OTC vitamins and medicines, toiletriesFood and Beverage Update - email a monthly list to House Manager, Schedulers, House Manager HH, Yacht Coordinator, Aviation any food (breakfast, lunch, snack, etc.). and beverage preferences that may have changed; include anything Principal had at home so others are aware to not to serve the same repetitive items which will ensure preferred items are availableHousehold
Conduct daily AM protocols upon arrival : newspaper, security alarm, feed and take dogs out, set breakfast table, tidy "pathway" spaces (game room, game room bathroom, work out room), review work out room and ensure everything is operational and in ready state (turn on TVs, check waters, tidy)Assist with all other household duties : answering house phone, errands and provisioning, housekeeping, cleaning of golf clubsAbility to answer phones, doors, drive, and be available to greet guests entering the home from vendors, family, friends and coworkers.Assist with pet care : taking to appointments if needed, feed and water, walk, etc.Meal Preparation and Serving
Set and clear breakfast table dailyPrepare and serve meals as requested : breakfast and lunchSet, serve, and clear as needed for dinners, special events, holidaysOffer and serve beveragesPersonal Spaces Management
Housekeeping and exclusive care of personal spaces including :
Daily housekeeping (bathroom, residence office, bedroom, sitting areas, closets, hallway)Checking daily and ensuring everything is operational (electronics, gas fireplaces, lights, residence office chair, etc.).Reviewing inventories and restocking daily (bathroom, office supplies, sitting area, bedroom, fireplace wood, beverages, dog snacks, etc).Other locations if needed - periodic review and restocking toiletries and personal products for all other locations, or alternatively ensuring other staff have done soTravel
Travel with Family as needed to other residences and / or for Family Holidays Travel to other locations to set up prior to arrival and / or to review needs and provision for (e.g., apartment, hangar / plane, offices, etc.)
Required Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highest level of discretion and confidentialityExcellent planning and organizational skillsKnowledgeable of all aspects of providing superior family / guest servicesDemonstrate proper social etiquette and cultural knowledge applicable to position (understand black tie attire, appropriate golf attire, etc.)Ability to understand calendar logistics and scenarios, be anticipatory, prepared in advance, understand timelines, weather, events and how to best support the Principal's needsAbility to manage and be comfortable handling all personal inventories and distribution (vitamins, medications, etc.)Ability to speak effectively and present information to family members and senior managementAbility to respond to questions from managers and Family Office via email or telephoneDemonstrate extreme professionalism and communication skillsStrong interpersonal skillsAbility to work within a team atmosphere : other House Staff, Family Office, reporting to House ManagerAbility to respond properly in any property emergency or safety situationDemonstrate creative and intuitive anticipation and problem solvingMust be comfortable with technology. This is a smart homeProficient in MS Office (Word, Excel, Outlook 365) : email, calendar and contacts management, inventory managementQualifications and Requirements
Similar work experience with verifiable referencesExtensive experience managing bespoke wardrobe and packingExperience preparing light meals : hot breakfast, light lunch (salad, heat a soup, prepare a fruit plate), snacks (smoothie, etc.)Experienced in all aspects of housekeeping : cleaning, laundry, serving, setting table, answering phones, greeting guests, and offering a beverage, etc.Must have a valid and clean driver's license and recordAble to work in a non-smoking, dog friendly environmentPhysically able to meet the demands of the position : standing, walking, and being on the move and feet throughout the day, including lifting to 30 poundsDomestic and international travel as requested; valid passport requiredMust be flexible and open, able to respond to inquiries and requests during nights, evenings, and weekends as necessaryHours of work include nights, evenings, and weekends as necessary
Travel required in the summer months, seasonal residences, and other travel required as requested for up to 2 weeks, domestic and internationalAvailability on Holidays is requiredAll staff have a rotating schedule to provided coverage 7 days a week
