What are the responsibilities and job description for the Receptionist position at Ambank Company?
About Perspective Insurance
For over 45 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our communities. We are family-owned and family-oriented, and it shows in our professional, yet fun culture.
The Opportunity
Perspective Insurance is looking to hire an organized, conscientious, and enthusiastic Receptionist to help direct our customers and answer incoming calls.
Count On To:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Receive, sort and distribute daily mail
- Order front office supplies and keep inventory of stock
- Process payments in person or over the phone
- Review the daily communication log and process it accordingly
- Process basic customer change requests
- Investigate customer payment issues
Knowledge and Skills
- Strong customer service focus with a highly professional attitude and approach to business
- Excellent computer skills with knowledge of agency management software and insurance rating software; proficient in Microsoft Suite office software; working knowledge of Applied EPIC.
- Must possess strong verbal and written communication and organizational skills
- Must have the ability to handle multiple and changing priorities in a fast-paced team environment
- Must have the ability to maintain a cordial and professional relationship with clients, co-workers, carriers, vendors, and other business contacts
- Ability to interact with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency and producer.
