What are the responsibilities and job description for the Administration Specialist Client Facing Application & HR Support position at AMBASSADOR ACADEMY ROBOTS & MENTORS?
Benefits :
- Free uniforms
- Opportunity for advancement
- Training & development
Department : Billing / HR
Reports To : VP of Human Resources
Location : Remote (Monthly Site Visits Required)
Overview :
The Administration Specialist will be a key point of contact for parents and families in the Robots and Mentors After School Program, supporting them via the Brightwheel application and assisting with Student Billing and Human Resources functions. This role will include overseeing onboarding and workflows for parents, as well as providing payroll processing support and administrative oversight of the ADP system for HR. The ideal candidate should be organized, detail-oriented, and capable of handling a variety of tasks across both client-facing and HR support functions.
Key Responsibilities :
Assist parents with Brightwheel onboarding, ensuring smooth account setup and offering ongoing support for technical issues, payment processing, and child documentation.
Answer phone calls and emails from parents, providing support with Brightwheel and escalating issues when needed.
Assist with payroll processing by working within the ADP system, ensuring timely and accurate payroll runs for program staff.
Generate and distribute program-related reports, including those for attendance, payment, and payroll data.
Lead or assist in small to large-scale administrative projects, including newsletters, program updates, and special events.
Qualifications :
Desired Attributes :
Flexible work from home options available.
Salary : $18 - $22
