What are the responsibilities and job description for the Field Service Technician position at AMBASSADOR HOME IMPROVEMENTS INC.?
Job Description
Job Description
Description :
Named to the 2021 list of Best Places to Work in PA by Central Penn Business Journal !
Overview : The Service Technician will be responsible for servicing and repairing any previously installed products while providing excellent customer service.
Main Duties & Responsibilities :
- Service and Repair previously installed Renewal by Andersen products.
- Analyze customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost-effective manner as possible; keep team members informed as needed of customer interactions and actions taken.
- Follows established Renewal processes, making recommendations for process improvement.
- Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.
- Analyzes customers situations, determine corrective action to be taken, and verify that the action taken has fixed the situation.
- Interfaces with customer in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action; Remains focused on customer’s issues and concerns; responding to requests in a thorough and timely manner.
- Coaches, trains & supports service team members; looks for opportunities to learn from others & to develop / teach others as needed.
- Maintains prescribed vehicle stock levels and ensures material is available to perform on-site service work; maintain clean & organized vehicle.
- Portrays a professional appearance with clothing, vehicle, and personal actions on-site.
23 / hr plus bonuses
Requirements :
QUALIFICATION AND SKILL REQUIREMENTS :
Salary : $23