What are the responsibilities and job description for the Lobby Attendant position at Ambassador Hotel Kansas City?
Description
DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Supervisor
STATUS: Non-exempt
POSITION SUMMARY:
The Hotel Lobby Attendant position provides a variety of cleaning services and other related duties required to keep the hotel facilities in a clean and orderly condition.
WORK ENVIRONMENT:
Job may involve working:
• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels. • Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Around bio-hazards.
• Coordinates cleaning schedule according to Event Space and Restaurant Operations.
• Dusts both low and high areas. Wipes down or cleans various surfaces.
• Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors.
• Removes and properly disposes of discarded materials.
• Ensures that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are in clean and tidy condition at all times.
• Restocks all linen and storage closets on daily basis.
• Restocks all cleaning supplies on daily basis.
• Restocks all supplies that are needed for guestrooms and housekeepers carts.
• Assists Housekeeping Room Attendants with heavy lifting and trash removal.
• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements.
• Operates commercial equipment, including but not limited to, carpet extractor, floor buffer, and wet/dry vacuums.
• Maintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Responsible for assigned keys.
• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.
• Constant awareness of hazardous conditions or safety hazards (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to Maintenance, Housekeeping Director or Supervisor in the Housekeeping Office.
• Reports accidents, injuries, and unsafe work conditions to supervisor.
• Understands the emergency procedures for the Housekeeping department and the entire Hotel.
• Follows all of Company safety and sanitation policies.
• Provides guests with the utmost in service and courtesy. Completes guest requests in a timely and professional manner. • Remains alert, courteous and helpful to guests and co-workers at all times.
• May be required to work evenings, weekends, and/or overtime.
• Additional tasks and responsibilities may be assigned at the discretion of the Director of Housekeeping. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
QUALIFICATIONS:
• Desirable: fluency in English. Ability to read room numbers, dates and basic instructions.
• Pleasant personality
• Organizational skills.
• Ability to follow instructions accurately and work with a minimum of supervision.
• Ability to maintain excellent attendance and punctuality.
• Ability to be well groomed, clean and neat.
EXPERIENCE:
• Previous Housekeeping experience helpful.
