Overnight Hotel Security Guard

Description

DEPARTMENT: Administration

DIRECTLY REPORTS TO: PM Manager on Duty

STATUS: Non-exempt

POSITION SUMMARY:

Hotel Security is the highest priority for a hotel to ensure that all guests and employees feel safe within and around the building. We are seeking employees to work for a life-style hotel brand that truly believes in the importance of providing a safe environment for all. This role will require an individual who has the confidence to insert themselves in difficult situations and help quickly deescalate any scenario.

KEY RESPONSIBILITIES:

• Patrol hotel grounds, parking lots, lobbies, restaurants, and hallways. Provide a sense of security to both hotel staff and guests simply by being present.

• Escort belligerent guests off hotel property, especially in hotels that have bars.

• Must be on call anytime during their shift to investigate disturbances reported by hotel staff and guests. i.e., excess noise coming from a guest’s room or reports of suspicious people prowling the parking lot.

• Responsible for any keys assigned to them.

• Work with local law enforcement for any issues that may require needed support.

• Responsible for ensuring all closets to housekeeping areas are locked and secure.

• Escort staff to and from their vehicles.

• Constant awareness of hazardous conditions or safety hazards (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to PM Manager on Duty, Director of Operations, or Chief Engineer

ADDITIONAL RESPONSIBILITES:

• Assists guests with luggage.

• Park and secure guest vehicles in absence of valet.

• Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked and properly advise the guest of any associated charge.

• Provides gracious and professional service in an efficient manner. Perform all job duties toward the goal of maximizing guest service.

• Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.

• Report all maintenance problems for guest satisfaction.

• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.

• General cleaning tasks including sweeping, mopping, checking and cleaning restrooms in public spaces, during down time.

• Removes and properly disposes of discarded materials.

• Ensures that all lobbies, guest corridors, service areas, and restrooms are always clean and tidy.

• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to communicate clearly to deescalate situations calmly and effectively.

• Understanding of how to handle guest and patrons properly, by removing or escorting from a situation without physical altercations.

• Confidence to approach guests in a professional manner and alleviate staff from an unruly situation.

• Ability to maintain a valid driver’s license with a clean driving record (MVR)

• Able to drive stick shift transmission. Able to drive all types of vehicles.

• Strong understanding of the English language.

• Ability to maintain excellent attendance and punctuality.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be available to work varied shifts, including weekends and holidays.

• Ability to be well groomed, clean and neat.

PHYSICAL DEMANDS

• Exert physical effort in lifting/transporting at least 50 pounds.

• Push/pull carts and other equipment up to 250 pounds.

• Endure various physical movements throughout the work areas.

• Must be able to stand and exert well-paced mobility for up to 8-hours in length.

• Willing to work outside in all types of weather. Shifts will not be cancelled due to inclement weather and all associates will be required to attend their scheduled shifts.

• Repetitive tasks

Work Environment

• Under Variable temperature conditions (indoor and outdoor)

• Under Variable noise levels

• Indoors and outdoors

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Comfortable, closed toe, non-skid shoes.

• Patrol hotel grounds, parking lots, lobbies, restaurants, and hallways. Provide a sense of security to both hotel staff and guests simply by being present.

• Escort belligerent guests off hotel property, especially in hotels that have bars.

• Must be on call anytime during their shift to investigate disturbances reported by hotel staff and guests. i.e., excess noise coming from a guest’s room or reports of suspicious people prowling the parking lot.

• Responsible for any keys assigned to them.

• Work with local law enforcement for any issues that may require needed support.

• Responsible for ensuring all closets to housekeeping areas are locked and secure.

• Escort staff to and from their vehicles.

• Constant awareness of hazardous conditions or safety hazards (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to PM Manager on Duty, Director of Operations, or Chief Engineer.

ADDITIONAL RESPONSIBILITES:

• Assists guests with luggage.

• Park and secure guest vehicles in absence of valet.

• Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked and properly advise the guest of any associated charge.

• Provides gracious and professional service in an efficient manner. Perform all job duties toward the goal of maximizing guest service.

• Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.

• Report all maintenance problems for guest satisfaction.

• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.

• General cleaning tasks including sweeping, mopping, checking and cleaning restrooms in public spaces, during down time.

• Removes and properly disposes of discarded materials.

• Ensures that all lobbies, guest corridors, service areas, and restrooms are always clean and tidy.

• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to communicate clearly to deescalate situations calmly and effectively.

• Understanding of how to handle guest and patrons properly, by removing or escorting from a situation without physical altercations.

• Confidence to approach guests in a professional manner and alleviate staff from an unruly situation.

• Ability to maintain a valid driver’s license with a clean driving record (MVR)

• Able to drive stick shift transmission. Able to drive all types of vehicles.

• Strong understanding of the English language.

• Ability to maintain excellent attendance and punctuality.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be available to work varied shifts, including weekends and holidays.

• Ability to be well groomed, clean and neat.

PHYSICAL DEMANDS

• Exert physical effort in lifting/transporting at least 50 pounds.

• Push/pull carts and other equipment up to 250 pounds.

• Endure various physical movements throughout the work areas.

• Must be able to stand and exert well-paced mobility for up to 8-hours in length.

• Willing to work outside in all types of weather. Shifts will not be cancelled due to inclement weather and all associates will be required to attend their scheduled shifts.

• Repetitive tasks

Work Environment

• Under Variable temperature conditions (indoor and outdoor)

• Under Variable noise levels

• Indoors and outdoors

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Comfortable, closed toe, non-skid shoes.