What are the responsibilities and job description for the Front Desk Supervisor position at Ambassador Hotel OKC?

Job Description

Description :

We are currently seeking a Front Desk Supervisor who is passionate about providing exceptional service to our guests. As a Guest Services Representative, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay while with us. Responsibilities :

Greet all guests and visitors with a warm and welcoming smile while providing prompt attention and giving proper eye contact. - Be attentive and ready to assist guests and visitors who require aid or have questions at all times. - Register guests who have made advance reservations for lodging in an efficient and pleasant manner while meeting their needs. - Set up accurate accounts for each guest checking in according to their preferences such as room type and payment method. - Accommodate room changes for guests in a professional and timely manner. - Perform all duties towards the goal of maximizing guest service and satisfaction. Requirements :
Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. - Ability to work in a fast-paced environment while providing exceptional service. - Strong communication skills with a friendly and professional attitude. - Ability to handle guest complaints and resolve issues in a professional manner. - Must be able to work flexible hours, including weekends and holidays. - Must be able to work efficiently and accurately with attention to detail. We are an equal opportunity employer and welcome individuals of all backgrounds to apply. We are committed to creating a diverse and inclusive work environment for all employees.

Requirements :

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

Ability to deal with guests when they are angry or upset.

Ability to supervise the front desk agents staff

Professional appearance and mannerism.

Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.

Previous cashier experience / basic accounting skills.

Ability to work quickly and thoroughly when under pressure.

Knowledge of hotel facilities and features.

Ability to attend to more than one task at a time.

Ability to maintain excellent attendance and punctuality.

Knowledge of city and surrounding area

EXPERIENCE :

Previous Front Desk and Customer Service experience.

Opera or Lightspeed knowledge a plus

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