Restaurant Supervisor

Description

DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager/Executive Chef
STATUS: Non-Exempt

RESPONSIBILITIES:

· Fulfills duties as assigned by management.

· Supervises and directs the prompt, efficient and friendly services of all food and beverage.

· Ensures all opening, closing and running side work is completed on a daily basis in accordance with standard checklist.

· Acts as a liaison between kitchen and front of the house employees and operations.

· Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.

· Ensures staff members are maintaining a clean, safe, and sanitary work environment.

· Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.

· Provides helpful counsel to those who need assistance.

· Provides management with updates regarding employee performance.

· Performs additional duties as directed by management.

Qualifications:

· Must be age 21 or older

· Must maintain Oklahoma ABLE Commission License

· Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.

· Ability to think and communicate clearly in high pressure situations.

· Ability to move quickly and gracefully throughout the dining room.

· Demonstrate basic math skills with excellent reading, writing and verbal communication skills.

· Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.

· Ability to confidently make food and beverage pairing recommendations.

· Ability to execute professional wine service.

· Knowledgeable of pre-check register operation.

· Knowledgeable of computer operations and ordering procedures.

· Knowledgeable of basic sanitation.

· Ability to effectively communicate effectively with customers, co-workers and supervisors.

· Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

· Previous bartending, serving and/or customer service experience.

PHYSICAL DEMANDS:

· Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level.

· Ability to lift, balance and carry large oval dining room service trays.

· Ability to lift 15-30 pounds, and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

· Closed toe, non-canvas and non-skid soled shoes