What are the responsibilities and job description for the Home Care Service Coordinator position at Ambercare – an Addus family company?
Service Coordinator
**Job Summary:**
We are seeking a Service Coordinator to coordinate administrative, business, and operational activities in our healthcare environment.
**Responsibilities:**
- Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
- Ensure all employee records (including payroll records) are current, accurate and updated as needed.
- Collaborate with the Corporate HR team for benefit enrollment processes.
- On-board and train new branch Administrative employees.
- Provide thorough, complete follow-through on escalated client complaints and theft claims.
- Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
- Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
- Set up training for all new and current employees.
- May oversee or facilitate classes including quarterly in-service meetings.
- Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only.
- Overses compliance with HR processes and procedures throughout branch.
- Ensures all required A/P related paperwork is scanned and submitted for payment.
- Folllows up on all Private Duty "Hot-Lead" Assessments and Deposits.
- Supervises monthly Service Monitoring Calls with state Department on Aging.
- Filles APS Reports and follows up with agency; handles related employee issues as appropriate.
- Responds to and resolves all service complaints filed with the state or state agencies.
- Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter.
- Supervises the purchasing and material management functions for all branch office supplies.
- Maintains a high degree of confidentiality at all times due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
- Folllows all Medicare, Medicaid, and HIPAA regulations and requirements.
- Abides by all regulations, policies, procedures and standards.
**Requirements & Competencies:**
- High school diploma or equivalent.
- Preferred additional education such as a diploma from an accredited vocational school or college.
- Must have three to five years of recent experience working in a healthcare environment or related field.
- Understanding of basic medical terminology.
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
