What are the responsibilities and job description for the Home Care Service Coordinator position at Ambercare – an Addus family company?
**Position Summary:**
Addus is searching for a Service Coordinator to ensure clients receive the best service possible and according to their care plan. This role coordinates administrative, business, and operational activities such as HR, payroll, A/P, scheduling direct service staff, and resolving client issues in conjunction with the Branch Manager or Agency Director.
Key Responsibilities:
- Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
- Evaluate and update employee records (including payroll records) to ensure they are current, accurate, and up-to-date as needed.
- Collaborate with the Corporate HR team for benefit enrollment processes.
- On-board and train new branch Administrative employees.
- Provide thorough follow-through on escalated client complaints and theft claims.
- Ensure WOTC applications, Forms I-9, and any other applicable paperwork is completed timely for each new employee.
- Report all new Leave of Absence requests appropriately and assist the HR team with the leave process.
- Set up training for all new and current employees.
- Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only.
- Oversee compliance with HR processes and procedures throughout the branch.
- Ensure all required A/P related paperwork is scanned and submitted for payment.
- Follow up on all Private Duty
