What are the responsibilities and job description for the Home Care Liaison position at ambercare?
PRIMARY FUNCTION
The primary function of the Home Care Liasion is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals.
JOB RESPONSIBILITIES
Adheres to organizations policy and procedures
acts as a role model within and outside the agency
performs duties as workload necessitates
maintains a positive and respectful attitude
Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
demonstrates flexible and efficient time management and ability to prioritize workload
Meets department productivity standards
participates in working groups councils and committees
accomplishes all tasks as appropriate
recommends new approaches to affect ongoing continual improvements to policies procedures and documentation
maintains compliance with federal and state regulations concerning employment
participates in administrative staff meetings and attends other meetings and seminars
create and conduct presentations using audio visual tools including PowerPoint
consistently promotes the company's core values
completes required compliance annual training
ESSENTIAL FUNCTIONS OF THE POSITION
Educates physician offices slash groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
use customer service and sales skills and knowledge to attract and maintain business relationships
contacts all leads in a timely manner and follows up with leads on a weekly basis
builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
conducts pre-discharge hospital or skilled nursing facility visits at the client's request to determine need
conducts informational meeting with prospective clients to understand their needs and inform them of personal Home Care Services
responsible for initiating a service agreement with individuals coming on service
responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
assist with public relations outreach through speaking engagements in services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
ensure effective communication and collaboration with branch staff and field sales resources
assist branch in timely processing of billing collections and documents all demographic and payor information
QUALIFICATIONS
Ability to create a successful and meaningful marketing strategy for assigned territory
Excellent interpersonal communication and time management skills
Organized have a high work ethic and possess strong analytical and problem solving skills
Computer literacy
ability to work both independently and as a member of a team
Non degree candidates with prior supervisory experience in home health, Hospice or other healthcare related industry will be considered
Minimum two years healthcare experience in a sales marketing role preferably home health, Hospice or related industry
Willing to travel
PHYSICAL DEMANDS
The ability to work in a constant state of alertness and safe manner
exchange information and communicate verbally and by written word
must be able to read write and comprehend English
demonstrate active listening skills
specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
endure long periods of driving
ambulate on rough surfaces and climb stairs
stand, walk and or sit for extended periods of time
lift or move up to 50 lbs
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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
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