Patient Access Rep, ER

• Exhibits courage in the face of change.
• Seeks to understand industry change.
• Seeks to understand organizational change.
• Considers ways to improve own skills, knowledge and behaviors in order to adapt to change effectively.

• Consistently known for self-accountability.
• Follows organization and regulatory standards and policies.
• Takes pride and ownership in making a difference at work.

• Values diversity and is respectful of others viewpoints and traditions even during conflict.
• Is an active listener.
• Seeks to understand the spoken and unspoken needs of others.

Excellence:

• Invests continuously in learning and generously shares knowledge.
• Strives to do the right thing in all he or she does.
• Values honesty and integrity above all else.

Servant:

• Sees role as a servant to others.
• Passionately ensures patients and their loved ones receive a high level of skillful care and compassion.
• Values service to coworkers within work area.
• Values service to coworkers across the organization.

• Completes work within appropriate time frame.

• Demonstrates ability to set priorities.

• Performs well in stress and emergency situations.

• Ensures accuracy and completeness of work performed.

• Follows established procedures performing job functions.

• Demonstrates a thorough knowledge of work practices.

• Is knowledgeable of emergency procedures.

• Is knowledgeable of personal protective equipment to protect ones safety.

• Follows through with assignments and informs supervisor if unable to complete task.

10.When assigned work is complete, seeks additional tasks to be done.

• Accepts suggestions for improved performance.

• Channels concerns appropriately, deals with conflict appropriately and privately.

• Maintains confidentiality of patient and employee information in verbal, written and electronic information.

• Limits access to patient/employees information on a job related need to know basis.

• Responds to supervisors and co-workers requests for information and assistance in a cooperative manner and within appropriate time frame.

• Provides constructive input, suggestions and support to foster process improvement within the departments.

• Communicates problems, work flow, opportunities for improvement, and other relevant issues to supervisor or others as appropriate.

• Demonstrates effective verbal and written communication.

• Masters new work routines, methods and techniques.

• Reviews written policies and procedures to clarify uncertainty and issues.

• Knowledgeable of current trends and practices, making suggestions for changes of policies, procedures and standards.

• Demonstrates self-motivation in performing job duties.

• Serves as resource person and assists in orientation of new personnel.

• Completes required on-going education to improve job performance.

• Completes all orientation and annual requirements according to hospital policy.

• Is knowledgeable, adheres to and supports the organizational compliance program.

• Adheres and supports the hospital smoking policy.

• Is competent and responsible in prevention of contamination and transfer of infection.

• Is competent and responsible in following safety and security policies of organization.

• Uses all equipment in a safe and effective manner.

• Adheres to the policy governing absences and/or tardiness.

• Adheres to meal and rest breaks according to department policy/schedule.

• Badges or documents time worked according to organization/dept. policy.

• Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency.

11.Maintains a clean, organized work area.

12.Is knowledge of the contents of the MSDS manual.

• Acts to work cooperatively with others.

• Helps other team members.

• Participates in projects and is a good team player.

• Recognizes others for a job well done.

• Considers co-workers views and recommendations.

Age-specific Competencies: For Patient Care Positions. See attached Competency Validation Checklist.

• Demonstrates knowledge of growth and development.

• Demonstrates ability to perform age-specific assessments and treatments.

• Demonstrates knowledge of criteria to identify victims of abuse and neglect and knowledge of how to report alleged abuse.

• Demonstrates ability to provide age-specific teaching.

• Demonstrates ability to assess age-specific safety issues.

• Exhibits communication skills necessary to interpret age-specific response.

• Demonstrates ability to interpret patient data.

Age-Specific Competencies: For Non-Patient Care Positions.

• This position has no responsibility for assessment, treatment or care of a patient. However, communicates and interacts appropriately with internal and external customers of various ages.

Cultural Diversity:

• Demonstrates a knowledge of cultural diversity, the ability to provide care and service and exhibit the communication skills necessary to interact effectively with the patient/family/customer.

Specific Job Functions:

• Accurately completes all aspects of patient registration and/or status to include those r/t insurance, collection of co-pays, etc.

• Accurately and promptly enters patient charges into the computer system.

• Orders and stocks department clerical and stock supplies

• Maintains an accurate and orderly work station, filing system.

• Demonstrates efficiency in health information management system.

• Answers, screens, and directs incoming telephone calls. Utilizes paging and emergency alert systems accurately and appropriately.

• Takes specimens to lab as requested.

• Obtains charts, x-rays, supplies, equipment as requested.

• Maintains departmental log book and other logs or records as required by the department.

• Ensures on-call schedule for providers and hospital departments is up-to-date and distributed as necessary.

• Keeps Manager up to date on any staff or department issues. Works to resolve issues and collaborate to create process improvements.