What are the responsibilities and job description for the Product Support Engineer (Boston) position at Ambi Robotics?
We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-friendly and efficient.
Ambi Robotics is excited to add a Product Support Engineer to the team. The ideal candidate will have 2 years of experience in hardware and software product technical support. This position will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site. This role will contribute to team processes, travel to perform installations, and be responsible for the performance of a growing fleet of robotic systems.
The Product Support Engineer will work closely with the operations, software and hardware engineering teams. The ideal candidate is customer-obsessed and goes above and beyond to exceed expectations.
\n- Take primary ownership of one or more sites as the customer point-of-contact
- Provide secondary backup ownership to others
- Participate in travel deployment projects in the field (1-2 weeks at a time)
- Participate in customer support phone and email on-call rotations
- Schedule, track, and perform preventative maintenance
- Build and maintain reactive technical support processes
- Lead and contribute to support team projects
- 2 years of product support engineering with experience in electro-mechanical hardware and software systems
- Willingness and ability to travel (up to 50%)
- Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles
- Basic technical skills for software, mechanical, and electrical engineering
- Strong writing, analytical, and problem-solving skills
- Strong attention to detail, self-motivation, and customer communication experience
- Self-starter mentality with a bias toward action and strong follow through
- BA/BS in a related field
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Unlimited PTO
- Equity ownership
Ambi Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!
Disclaimers
Ambi Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.