Escalations Coordinator

Ambia Energy is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering an unparalleled customer experience. We are seeking an Escalations Coordinator to join our dynamic Work Orders team and play a key role in our growth.

In this role you will be working on cutting-edge solar projects that push the boundaries of technology and efficiency. The Escalations Coordinator is responsible for the timely correction of problems external to the typical solar process. You will serve as the central point of contact for addressing and resolving issues that fall outside the standard solar installation process. This includes monitoring troubleshooting, contracted repairs for damages, and facilitating the replacement of faulty equipment.

This is a high-impact position ideal for someone who thrives in a fast-paced environment, is solutions-driven, and has a talent for turning challenges into wins.

What we offer:

• Competitive compensation packages.
• Group Health, Dental, and Vision plans.
• Life insurance.
• 401K with employer match.
• Paid holidays and paid time off.
• Access to a company gym.
• Opportunities for professional development and career advancement.
• Engaging company culture focused on teamwork and excellence.

Responsibilities:

• Take ownership of escalated issues, ensuring timely and effective resolution with empathy, urgency, and clarity.
• Synchronize work orders with service requests to ensure seamless operations.
• Track and manage escalations via Salesforce, maintaining accurate records and follow-through.
• Design and optimize workflows on the Field Service Salesforce Dashboard to support escalation tracking.
• Create and regularly update Standard Operating Procedures (SOPs) for troubleshooting SolarEdge systems.
• Coordinate and schedule with cross-functional teams, subcontractors, and homeowners to resolve complex service needs.
• Ensure service requests are accurately synchronized with work orders to avoid service delays.

Qualifications:

• High school diploma or equivalent.
• Previous experience in solar is preferred, but not required.
• Previous experience with SolarEdge is preferred, but not required.
• Strong communication skills, written and spoken.
• Proven ability to manage multiple priorities and resolve issues under pressure.
• Excellent attention to detail and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Positive attitude and ability to thrive in a fast-paced, high-growth environment.

About Ambia:

Ambia is a leading solar and home improvement company with a mission to help homeowners transform their properties into energy-efficient, sustainable spaces. Since its founding, Ambia has been committed to creating fulfilling careers for its team members while delivering innovative, clean energy solutions to its customers.

In just four years, Ambia Energy has achieved over $400M in lifetime sales, making it one of the fastest-growing companies in the solar industry. Despite the turbulence of 2023 and 2024, which saw many competitors exit the market, Ambia emerged as a resilient leader, restructuring and achieving profitability in 2024 under the guidance of CEO Conner Ruggio.

Ambia Energy’s success is rooted in its dedication to improving the customer experience, ensuring high-quality installations, and fostering a culture of continuous growth and education among its employees. The company is also a pioneer in the home services industry, combining energy efficiency with personalized service to help homeowners reduce costs and improve their environmental impact.

With a focus on innovation, integrity, and excellence, Ambia continues to set the standard for what’s possible in renewable energy and home improvement.

Please note:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

• This position is required to work in the Lindon, UT corporate office.
• Must be able to sit for extended periods of time and communicate effectively over the phone and in person.
• Preference will be given to applicants with full-time availability.