What are the responsibilities and job description for the Commercial Service Writer Job at Ambient Edge in Henderson position at Ambient Edge?
Description
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.
What You Will Do
The Commercial Service Writer will provide timely and effective follow up to all pending and recommended work noted by service technicians. Quoting service repair jobs as needed and gaining approval from the client, including gathering the appropriate materials and labor to develop a sales price according to the company pricing standards.
Responsibilities
- Quote service repair jobs as needed and obtain approval from customers.
- Order parts as needed, and upon receipt, pull service orders and have the dispatcher schedule work.
- Secure work for the service department, focusing on revenue generation.
- Follow up on all pending and recommended work as quoted by the department.
- Research necessary parts cost and availability to prepare service quotes.
- Forward approved repairs to the service dispatcher with correct materials and labor requirements for scheduling.
- Maintain a list of parts availability by vendor.
- Educate and inform customers of additional services and products available.
- Assist clients in prioritizing needed repairs.
- Assist service technicians in generating repair prices as needed while on site.
- Provide excellent customer service.
- Process urgent service repair quotes within 24 hours of discovery by the service technician.
- Process non-urgent service repair quotes within 48 hours of discovery by the service technician.
- Gain approval from the service manager on non-standard repair quotes (or specific dollar amounts).
- Maintain a pending / recommended work log.
- Estimate equipment replacement quotes for in-house accounts as directed.
- Other duties as assigned.
Schedule
Requirements
J-18808-Ljbffr
