Assistant Service Manager - Berkeley Heights

Summary

To understand, meet, and exceed our customer expectations so that MIH. is their preferred supplier for our product and services. To assist in managing all aspects of the Service Department including complete P&L accountability, revenue growth, customer satisfaction, office staff, field service technicians, operations, project management, subcontractors, technical training, safety program, asset management, inventory, and warehouse/shop.

The Assistant Service Manager shall be an experienced HVAC professional and is the primary executive responsible for the department goals which are a part of the company’s strategic business plan. The ideal candidate should possess business skills with a focus on strong organizational and strategic planning to optimize business development, growth and profitability.

Responsibilities

• Analyze monthly P&L statements to achieve target profit margins.
• Develop and execute business growth strategies with sales and business development teams.
• Oversee multiple revenue streams, including maintenance contracts, service, major projects, parts sales, and warranty services.
• Manage revenue forecasting, labor billing rates, and manpower planning.
• Facilitate cross-department collaboration to align service activities with company goals.
• Supervise office staff and field technicians, ensuring compliance with performance standards and policies.
• Oversee recruitment, hiring, and training service technicians.
• Develop and manage technical training and safety programs, including documentation and training sessions.
• Lead and develop the service team to enhance customer satisfaction.
• Conduct quality assurance checks and address customer service issues.
• Oversee startup and warranty project completion.
• Review field service reports to monitor projects, maintenance contracts, and services.
• Manage department billing in coordination with the accounting department.
• Assist in securing high-value service contracts and clients.
• Ensure efficient use of manufacturer/vendor websites for replacement parts and support.
• Manage department assets, including vehicles, tools, and inventory.
• Oversee warehouse and shop operations.
• Perform other duties as assigned.
  
  

Qualifications

• 5 years of relevant work experience
• HVAC knowledge with hands-on industry experience.
• Strong computer skills for data entry and retrieval.
• Excellent written and verbal communication skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Effective leadership, teamwork, and decision-making skills.
• Ability to recruit, train, and motivate talent.
• Experience managing and growing an organization.
• Strategic thinker with operational execution expertise.
• Ability to drive immediate and long-term business impact.
• High school diploma or general education degree (GED)
• Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel
• Knowledge of Human Machine Interface (HMI); Machine-to-Machine Interface (M2M); and proprietary computer software (preferred)
• Valid driver's license
  
  

MIH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.