Base Operations Manager

Job description - Base Operations Manager

Ambipar Response in seeks a Base Operations Manager in various locations to join our team. As a Base Operations Manager, you will direct day-to-day operations to include dispatch, health & safety, environmental compliance, project profitability tracking and budgeting, technical expertise, employee hiring, retention, training and advancement, and promote sales/marketing for the assigned territory. The base operations managers will be accountable for ensuring customer responsiveness and satisfaction, which will be achieved by providing high-quality emergency response and industrial services focused on our customers' needs and safety. You will be responsible for maintaining a high standard of customer service through both customer interface and business operations.

BENEFITS:

We offer eligible employees comprehensive benefits packaging, including:

• Weekly Pay
• Competitive Wage
• Ongoing Opportunities for Growth, Development, and Career Advancement
• Domestic and International Transfer Opportunities
• Medical, Dental, Vision, and Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Holidays

KEY RESPONSIBILITIES:

Key responsibilities and functions may include, but are not limited to:

Operations:

• Drive change with a focus on safety (goal of zero accidents) and continual improvement.
• Develop, implement, and audit operational procedures for the safe and efficient distribution of all service lines in compliance with safety and environmental guidelines.
• Meet with assigned Managers, as applicable, to communicate customer requirements and review the daily job schedule; discuss priorities, changes, equipment availability, etc., to best meet the customer’s needs.
• Work with assigned Managers, as applicable, to resolve customer complaints and service problems promptly while maintaining/improving customer satisfaction.
• Manage all aspects of waste management, tracking, profiling, manifesting, and disposition.
• Manage all aspects of environmental compliance, including DEQ, EPA, CDOT, CDPHE, etc.
• Ensure all required paperwork and job sheets for prior days’ work are accurate and submitted to accounting for billing.
• Discuss and review planned or proposed work with the assigned Sales Representative and Regional Manager to ensure the necessary resources are available to meet budgetary goals and achieve customer satisfaction.
• Ensure employees are working to complete the job/task in the best interest of safety, efficiency, and customer satisfaction.
• Ensure employees comply with all company policies and procedures, including adherence to all safety rules or best practices, attendance, regulatory training, substance abuse, theft, willful or neglectful damage to company equipment, uniforms, and all company rules and regulations.
• Interview potential new hire candidates, assign duties, evaluate employee performance, perform evaluations, resolve personnel issues, and motivate and train staff to assure efficiency, continued growth, and professional development.
• Recognize market changes resulting from environmental, economic, or competitive conditions and develop sales strategies to mitigate such changes.
• Participate in weekly operation and safety conference calls as scheduled.
• Communicate regularly with the Regional Operation Manager, Sales, and Corporate Management regarding overall customer relations and opportunities.
• Support and assist management in any other functions that may be deemed important and necessary for the successful operation of the location or division.
• Branch equipment maintenance and readiness.
• The Employer will assign other work-related duties from time to time.

Sales/Customer Relations:

• Develop and maintain strong customer relations by responding to customer needs.
• Effectively and professionally communicate with customers to ensure jobs/tasks are performed in the desired manner.
• Review job sheets daily for services performed the prior day. Verify labor and equipment, including ancillary items, and ensure that PPE/Supplies are identified properly. Document all subcontractor costs, transportation, waste disposal, and rental equipment on job sheets, as applicable, to ensure accurate invoicing.
• Effectively resolve customer complaints and service problems promptly.
• Ensure regular communication with Department Managers to get feedback and inquire about new opportunities, outages, etc.

Essential Skills/Qualifications

• Minimum of 5 years in the Environmental and Industrial Services industry
• Bachelor’s Degree a plus, a minimum of 3 years managerial experience
• Minimum three years of safety and government compliance
• Thorough knowledge of RCRA waste disposal regulations, hazardous and non-hazardous waste profiling
• Strong Customer Service Orientation
• Excellent Project Management skills
• Excellent Oral and Written Communications