Loan Servicing Specialist

Position Summary

Essential Functions

· Providing support for all loan servicing functions, as necessary, including payoffs, recording and satisfaction of loan documents, releasing of recorded documents, loan collateral administration, and scanning of loan documents.

· Reviewing paid off loan reports and preparing releases and processing satisfactions in accordance with county and state requirements.

· Pulling original notes, and other recorded documents, from collateral files to prepare releases.

· Mailing paid note statements and refunds (if applicable) to borrowers.

· Preparing and mailing paid letters, cancelled notes, and discharged documents to borrowers.

· Collaborate with internal team and loan officers to verify loan payoff details and address any questions or issues.

· Preparing and processing UCC continuations, amendments, and terminations.

· Preparing files for loans being pledged to the Federal Home Loan Bank.

· Maintaining thorough and up-to-date records of loan discharges and related documentation for audit and compliance purposes.

Additional Functions

· Prioritizing the risk of exposure to loss or fraud by reviewing file maintenance reports.

· Providing assistance and guidance to borrowers and/or title companies throughout the loan discharge process, addressing any questions or concerns.

· Handling inquiries related to recorded documents for loans previously paid off.

Job Requirements

· Dedication to meeting the needs of clients.

· Willingness to be accountable and take ownership of assigned roles and responsibilities.

· Willingness to make decisions using a mixture of analysis, experience, and judgment to find effective solutions.

· Accurately assessing and planning for difficulty of tasks or projects and setting appropriate objectives and goals.

· Using time effectively and efficiently, valuing the time of others, and concentrating efforts on important priorities and activities.

· Commitment to learning and continuously developing professionally and personally.

· Strict attention to details and thoroughness in the completion of job duties.

· Using critical thinking, logic, and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Thorough analysis of information and use of logic to address complexity of data and information.

· Developing constructive and cooperative relationships with others.

· Working collaboratively for the good of all, being fair, building trust, representing own interests honestly, and finding common ground to solve problems.

· Monitoring and assessing the performance of you, others, and the organization to set direction, develop strategy, and implement programs, initiatives, and activities that drive success.

· High level of coordination, organization, planning, and prioritization of work, and management of one’s own time.

· Honesty, integrity, and ethical behavior, the consideration of ethical standards before making decisions, and keeping promises.

· Keeping confidences, operating at the highest standard of confidentiality, and behaving in a manner that engenders trust and openness.

· Willingness to take on responsibility and challenges.

· Using computers for various applications, such as database management and word processing.

Qualifications

Education and Experience

· High school diploma or equivalent.

· 3-5 years of experience in Loan Servicing.

Licenses and Certifications

N/A

Knowledge, Skills, and Abilities

· Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction.

· Strong knowledge of the mortgage payoff process, banking principles, products and practices.

· Knowledge of administrative and clerical procedures and systems such as word processing, managing data, files, and records, designing forms, and other office procedures.

· Excellent oral and written communication skills.

· Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel.

· Ability to understand new information and apply it to current and future job functions, problem solving, independent judgment, and decision making.

· Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.

· Ability to apply critical thinking to identify the strengths and weaknesses of alternative solutions or approaches to problems.

· Ability to present information using a variety of instructional techniques and teach others.

· Ability to read, comprehend, analyze, and interpret legal documents, governmental regulations, and professional publications.

· Ability to effectively present information and respond to inquiries from senior management, attorneys, vendors, government agents, and the general public.

· Ability to write reports and business correspondence.

· Ability to speak and write clearly in order to effectively convey information so that others understand and as appropriate for the needs of the audience.

· Ability to work independently with little supervision.

· Ability to provide guidance and direction to team members.

Physical Requirements

· Ability to sit for long periods of time up to 90% of work hours.

· Ability to use hands to grasp, handle or feel.

· Ability to use computer keyboard and system to enter data and process information.

· Ability to use telephone to communicate with others.

· Ability to use office equipment such as scanner, personal computer, telephone, mobile device, copier, etc.

· Ability to lift and move files around, up to approximately 10 pounds.

Working Conditions

· Moderate sound as in business office with office machines, computers, and people traffic.

· Open floor work environment.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

Job Type: Full-time

Pay: $25.00 - $31.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Old Bridge, NJ 08857 (Required)

Work Location: In person

Salary : $25 - $32