What are the responsibilities and job description for the Help Desk Support Specialist II (Contract) – Onsite, Aliso Viejo, CA position at Ambry Brand?
- Respond to service requests and incidents reported via phone, email, or ticketing system in a timely and courteous manner.
- Provide advanced troubleshooting and resolution for complex technical issues related to endpoints, access management, voice services, printing, and enterprise applications.
- Set up, Manage, and maintain computer equipment, mobile equipment, and software, including:
- Installing, configuring, and maintaining Windows and Apple operating systems through the companies imaging, patching, and deployment applications.
- Monitoring system performance and security.
- Ensuring compliance with organizational policies and procedures.
- Manage incoming and outgoing inventory of IT equipment including order requests.
- Coordinate with subject matter experts and vendors for escalated support cases.
- Proactively conduct research and implement solutions to resolve recurring or systemic issues.
- Develop and maintain knowledge base articles and documentation for internal and end-user reference.
- Provide training and mentorship to junior End User Computing team members.
- Assist with the implementation and testing of new technologies and processes.
- Promote best practices and adherence to ITIL service management principles.
- Assist with projects assignments to ensure timely and successful completion.
- Physical network patch management throughout IDF’s (Intermediate Distribution Frame) and facilities.
- O365 Admin Center.
- Exchange, Teams, SharePoint, Intune, Azure, MS Support, and License Allocation.
- Access management through OKTA, Active Directory, and O365.
- Other duties as assigned.
- Associate's degree in computer science, Information Technology, or a related field. Or equivalent work experience.
- 2 years of experience in a service desk or technical support role.
- Strong troubleshooting and problem-solving skills across various technology domains.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with KACE Service Desk or similar ticketing systems.
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation.
- knowledge of windows RSAT tools.
- knowledge in Microsoft 365 Admin Center.
- CompTIA A , Network , or other relevant certifications.
Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.
At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.
At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.
The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com
Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.
PRIVACY NOTICES
To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy
To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics
To review the UKG privacy notice, click here: California Privacy Notice | UKG
Salary : $25 - $27
