What are the responsibilities and job description for the Service Advisor position at AMC Automotive?
Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team at a reputable automotive service center. The ideal candidate will serve as the primary point of contact for customers, ensuring they receive exceptional service while their vehicles are being serviced. This role requires strong communication skills, a solid understanding of automotive diagnostics, and the ability to upsell services effectively.
Responsibilities
- Greet customers promptly and professionally, providing a welcoming atmosphere.
- Assess customer needs and provide accurate information regarding vehicle repairs and maintenance services.
- Utilize automotive diagnostics to identify issues and recommend appropriate solutions.
- Prepare detailed service estimates and communicate them clearly to customers.
- Upsell additional services such as oil changes, brake repairs, tire service, and other maintenance options.
- Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Work with Lead technician to build a profitable estimate
- Maintain accurate records of customer interactions, service requests, and follow-up actions.
- Ensure customer satisfaction by addressing any concerns or questions throughout the service process.
- Insure all parts ordered are correct and invoices documented on repair order
- Check stock needed for daily repairs and for next day
Experience
- Previous experience as a Service Advisor or in a similar role within an automotive is preferred.
- Familiarity with service writing and auto estimating processes is highly desirable.
- Strong background in automotive diagnostics and repair processes, including brake repair and tire service.
- Proven sales skills with the ability to upsell services effectively while maintaining customer trust.
- Excellent communication skills with a focus on customer service excellence.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
Join our team as a Service Advisor and contribute to delivering outstanding automotive service experiences for our valued customers!
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 45 per week
Benefits:
- Employee discount
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Phoenix, AZ 85014 (Required)
Ability to Relocate:
- Phoenix, AZ 85014: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $28