What are the responsibilities and job description for the Client Services Manager position at AMC Commercial Cleaning?
Are you an experienced operations professional with a sales hunter mentality and positive attitude? Do you excel at communicating with C-level executives and developing lasting client relationships? If so, we might have the perfect opportunity for you!
The ideal candidate will be comfortable communicating with C-level executives; generating new contracts and developing relationships with potential and current referral sources.
The role is responsible for identifying new business opportunities, developing, and driving sustainable financial growth through increasing AMC Commercial Cleaning sales, market share, and forging strong relationships with clients.
In addition to sales responsibilities, the representative ensures efficient operations by coordinating service delivery, maintaining service quality, and optimising productivity. This role is also accountable for meeting sales targets and ensuring customer satisfaction through seamless operational processes.
Key Duties & Responsibilities:
Sales, Business Development & Operations
- Identify market opportunities to increase sales and operational efficiency.
- Research emerging markets and customer needs, ensuring scalable operations.
- Implement innovative sales strategies and operational processes to enhance market position.
- Drive sales, new leads, and opportunities, optimizing operational workflows.
- Regularly review and improve sales strategies and operational processes for efficiency.
- Develop a long-term growth strategy focused on sales, operations, and customer satisfaction.
Client Relationships & Operations
- Build and maintain strong client relationships, ensuring smooth coordination with operations.
- Identify opportunities to increase sales from existing accounts and ensure quality service delivery.
- Manage after-sales support, ensuring customer needs are met through seamless operations.
- Proactively communicate new products and developments, aligning operations to support them.
- Address and escalate client feedback, concerns, and operational issues promptly.
Skills & Qualifications:
- 2-3 years of Business to Business Sales & Operations Experience.
- Experience completing Tenders and Proposals.
- Experience creating and facilitating presentations with all levels of management.
- Cleaning and facilities management experience is highly desirable.
- Salesforce or CRM experience.
- Intermediate Microsoft Office suite skills.
- Industry experience would be advantageous although not a prerequisite.
AMC Commercial Cleaning undertake a variety of employment screening checks. This includes successfully passing a background check, motor vehicle record, as well as reference checks. We strongly encourage COVID-19 vaccination for all employees, operatives, contractors, and volunteers, in line with the Federal or State Governments requirements.
About AMC Commercial Cleaning
AMC Commercial Cleaning is a family-owned company with origins in Australia, has over 30 years' experience in providing the highest standards of quality janitorial services. Established in 1988, AMC has demonstrated expertise in cleaning and janitorial services to a variety of industries.
We believe it’s important to look after people, which is why we go above and beyond to create safe, clean and enjoyable office environments that allow people to thrive. The work we do is underpinned by our values of respect, responsibility, integrity, excellence and innovation at all times, helping us to create long-term, successful partnerships with our clients everywhere.
Our commitment to quality at every level has allowed us to achieve and maintain the highest levels of accreditation certification which holds us accountable for customer experience, good governance, social responsibility, environmental sustainability and resource optimization across diverse sectors and industries.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What are your salary expectations?
Experience:
- Operations management: 2 years (Preferred)
Ability to Commute:
- Dallas, TX 75205 (Required)
Work Location: In person
Salary : $55,000 - $65,000
